Official UK procurement notice
HCC - 04/26 - Provision of Communicator Guide and Intervenor Services
Authority: Hertfordshire County Council (Local council)
What is being bought
Published requirement descriptionHertfordshire County Council went out to Procurement for the Provision of Communicator Guide and Intervenor Services. This is a UK6 Contract Award Notice and this opportunity has now closed.
CPV: Health and social work services · Social services · Social work and related services · Social work services · Social work services without accommodation
How this framework works
From the published notice- Bids received
- 1 bids received · 1 suppliers appointed
- Framework period
- 3 yrs · up to 5 yrs from 1 Nov 2026
The lotProcurement structure
single lot · value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Price: Please refer to the Instructions to Tenderers document for a full breakdown of the award criteria
- Quality: Please refer to the Instructions to Tenderers document for a full breakdown of the award criteria
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
- “HCC - 04/26 - Provision of Communicator Guide and Intervenor Services” is a framework: the contest is a place on its panel, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 27 Feb 2026, 12:36 GMT
- Last source update
- 10 Aug 2026, 14:30 BST
- Award evaluation window
- Submission end – 18 Aug 2026
- Authority reference
HCC2617716- FTS notice number
2026/S 000-034892- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-065e3bFind a Tender- Contract terms summary
Invoices are to be submitted to the Council, in accordance with the Prices and Payment clause in the Conditions of Contract. Payment will normally be made within thirty (30) days of receipt of a correct invoice.
- Risks
In February 2025 the UK Government formally invited Hertfordshire County Council (the ”Council”) and the various district and borough Councils of Hertfordshire (see attached - District and borough councils | Hertfordshire County Council) to develop proposals for local government reorganisation in Hertfordshire which is likely to result in the current two-tier system of local government being reorganised into a single tier of local government with one or more unitary councils for the whole of the Hertfordshire area. If implemented, local government reorganisation is currently expected to take effect in April 2028 and, on that date, the existing two-tier councils will be dissolved and replaced by one or more new unitary authorities. Existing contracts held by the Council and the district and borough Councils of Hertfordshire are expected to transfer to their successor authorities on vesting day in accordance with the Local Government and Public Involvement in Health Act 2007 and the Local Government (Structural Changes) (Transfer of Functions, Property, Rights and Liabilities) Regulations 2008. These reforms will be subject to a decision of the Secretary of State and could be subject to change at any time.
As these reforms may occur during the term of this contract and result in changes to the form, structure, size and shape of local government in Hertfordshire, they are a known risk to the Council within the meaning of paragraph 6, Schedule 8 of the Procurement Act 2023 (Act) in that the reforms could jeopardise the satisfactory performance of the contract but because the nature and extent of the reforms are presently unknown, it is not possible to address the risks in the contract. If these risks materialise, the contract may need to be modified under paragraph 5 of Schedule 8 of the Act. Such modification could include, but not be limited to, the need to replace the contracting authority with a successor public authority and/or vary the structure, scope, nature and/or geographical location/boundary within which the contract is delivered.
Tenderers should note that any variation(s) to the terms and conditions of the contract will be made in accordance with its terms.
How it was run
Official notice- Appointment period ends
- 15 May 2026, 12:00 BST
- Clarification deadline
- 30 Apr 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
27 Feb 2026 → 1 Nov 2026 · 11 dates- Planning notice published241 days ago27 Feb 2026, 12:36 GMT
- Market engagement227 days ago13 Mar 2026, 23:59 GMT
The Council is carrying out PME in relation to this project. The Council will consider the feedback received to help inform the Council’s options, requirements and further decision making. For the avoidance of doubt, this stage of the project is not part of a formal procurement process and the Council is not committing, at this stage, to carrying out such a process.
Participation or non-participation in the PME shall not prevent any supplier participating in a potential future procurement, nor is it intended that any information supplied as part of the PME shall place any supplier at an advantage in a potential procurement process.
Participation in the PME will be at each organisation’s own cost. No expense in responding to this PME will be reimbursed by the Council.
To access the PME documentation please visit the Council’s e-tendering system Supply Hertfordshire, run by Intend at in-tendhost.co.uk/supplyhertfordshire ↗ and follow the on-screen guidance.
To participate in this PME, organisations must return their completed Supplier Questionnaire (Appendix A of the PME Document), together with any supporting documents, through the Correspondence area of this project by the return deadline of 12.00 Noon on 13th March 2026, as per the PME documentation and e-tendering system. Supplier Questionnaires received after the deadline may not be reviewed at the Council’s sole discretion.
Please make sure that you have submitted your Supplier Questionnaire following the instructions within the PME documentation and e-tendering system. The Council will not be held accountable for any errors made by an organisation in submitting their Supplier Questionnaire.
If you are experiencing problems with the Supply Hertfordshire website, In-Tend offer a help section which includes a dedicated UK support desk which can be contacted via email: support@in-tend.co.uk or Telephone: +44 1144070065 for any website/technical questions, Monday to Friday, 8:30-17:00.
- Next notice expected196 days ago13 Apr 2026, 23:59 BST
- Tender notice published193 days ago16 Apr 2026, 16:52 BST
- Clarification questions by179 days ago30 Apr 2026, 12:00 BST
- Admission / appointment period ends164 days ago · period end, not a bid countdown15 May 2026, 12:00 BST
- Assessment summaries sent78 days ago10 Aug 2026, 00:00 BST
- Latest notice published77 days ago10 Aug 2026, 14:30 BST
- Award decision expected by69 days ago18 Aug 2026, 23:59 BST
- Standstill ends67 days ago20 Aug 2026, 23:59 BST
- Today26 Oct 2026
- Contract startsin 5 days1 Nov 2026
Notice history
9 events · 3 releases on Find a Tender · since 27 Feb 2026- Preliminary market engagement notice published27 Feb 2026, 12:36 GMTUK2
- Tender notice published16 Apr 2026, 16:52 BSTUK4
- Published value published: £2,000,00016 Apr 2026, 16:52 BST
- Status changed to active16 Apr 2026, 16:52 BST
- Procurement method changed16 Apr 2026, 16:52 BST
- Deadline published: 15 May 2026, 12:00 BST16 Apr 2026, 16:52 BST
- Contract award notice published10 Aug 2026, 14:30 BSTUK6
- Status changed to complete10 Aug 2026, 14:30 BST
- Contract signature expected18 Sept 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Action Deafness1 Nov 2026 – 31 Oct 2029 · up to 31 Oct 2031Extensions: The Core Contract period is three (3) years with the option to extend for up to two (2) further years subject to available funding | £2,000,000 | 10 Aug 2026standstill to 20 Aug 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders · 2 at stage one | 0 | 0 | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
1 commercial party on the notice- Action DeafnessFramework contractor
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Please either register or log in to the above web address, and then 'express interest' and 'opt in' in order to view the full set of documentation relating to this tender opportunity
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender