Official UK procurement notice
Health and Care Experience Survey (2023-24)
Authority: Scottish Government (Central government)
What is being bought
Published requirement descriptionThe Scottish Government has a requirement to place a contract with an external service provider for the provision of a Health and Care Experience Survey 2023.
The scope of the contract will be to undertake the survey fieldwork and the transfer of a clean data set. The survey is being undertaken as part of the Scottish Government’s Care Experience Programme and will be managed by Health and Social Care Analysis Division in the Scottish Government, in partnership with the Public Health Scotland (PHS).
CPV: Research services
The lotProcurement structure
single lot · no lot value publishedLot #1The Scottish Government has a requirement to place a contract with an external service…AwardedRenewal
The Scottish Government has a requirement to place a contract with an external service provider for the provision of the Health & Care Experience Study 2023.
Making healthcare more person centred lies at the heart of the NHS Scotland Quality Strategy ambitions. The Scottish Care Experience Survey Programme has been designed to support this ambition by giving people the opportunity to comment systematically on their experience of healthcare and its impact on their quality of life. The programme comprises a suite of surveys, including inpatient, health and care, maternity and cancer care.
The Survey is a biennial postal survey which first ran in 2009. The Survey, which originally focused on primary care services, was expanded in 2013 to accommodate questions on social care and carers, reflecting the move towards health and social care integration in Scotland, further refined in 2017 to reflect new policy priorities and reviewed in 2021 to reflect changes in service provision during the COVID-19 pandemic.
The scope of the contract will be to undertake the survey fieldwork and the transfer of a clean data set. The initial survey pack will include a letter and an information leaflet in a range of languages. A reminder pack will be sent to people who had not responded to this initial letter after a couple of weeks. The reminder pack will include a reminder letter, an information leaflet and a paper copy of the questionnaire. This involves printing and posting the survey packs to around 550,000 to people registered with a GP practice in Scotland, which requires the services of an experienced survey contractor with specialist equipment. The survey contractor will be required to scan and capture the completed questionnaires, and carry out agreed validation checks on the data before securely transmitting a clean data set to the Scottish Government. There is no in-house facility to administer such a large volume of surveys. In order to encourage online completion of the Survey the Supplier will be required to setup an online version of the Survey and facilities to support other means of access to the Survey (including, but not limited to, telephone, textphone, Language Line service) and a telephone helpline.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Economic & financial standing
Bidders must demonstrate a Current Ratio of no less than 1
Current Ratio will be calculated as follows:
Total current assets divided by Total current liabilities.
There must be no qualification or contra-indication from any evidence provided in support of the bidders economic and financial standing.
Minimum: Minimum level(s) of standards required: Public Liability (In the sum not less) 2 Million GBP Professional Indemnity (in the sum not less) 2 Million GBP Employers Liability (In the sum not less) 5 Million GBP Such insurance must be maintained for the duration of the Contract and f… - Technical & professional ability
4C.4 Supply Chain Management and Prompt Payment of subcontractors- Tenderers must provide a statement of the relevant supply chain management and/or tracking systems as detailed within the Single Procurement Document, of the Invitation to Tender document.
Minimum: ISO/IEC 27001 or equivalent Must have achieved, or be committed to achieving prior to contract award, ISO/IEC 27001 (Information Security Management Systems Requirements) relevant to the service requirements.
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 30 Jan 2023, 11:34 GMT
- Last source update
- 1 Sept 2023, 16:38 BST
- Award evaluation window
- 30 May 2023 – …
- Authority reference
Case 620489- FTS notice number
2023/S 000-025912- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-039bd8Find a Tender
Publisher note: (SC Ref:743543)
How it was run
Official notice- Submission deadline
- 30 May 2023, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 30 May 2023, 12:00 BST
Timeline
21 Apr 2023 → 1 Sept 2023 · 4 dates- Next notice expected21 Apr 2023, 00:00 BST
- Submission deadline30 May 2023, 12:00 BST
- Bids opened30 May 2023, 12:00 BST
- Notice published1 Sept 2023, 16:38 BST
Notice history
4 events · 3 releases on Find a Tender · since 21 Apr 2023- Status changed to active21 Apr 2023, 11:33 BST
- Procurement method changed21 Apr 2023, 11:33 BST
- Deadline published: 30 May 2023, 12:00 BST21 Apr 2023, 11:33 BST
- Status changed to complete1 Sept 2023, 16:38 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| IQVIA Ltd | £583,389 † | — | Awarded |
Contracts
Contract 025912-2023-Case 620489-1 · IQVIA Ltd
- Signed
- 1 Aug 2022
- Value
- £583,389
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic · 2 from abroad | 2 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff Court and Justice of the Peace CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- IQVIAAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.