Find a TenderPast planning notice

Published 15 Mar 2022, 22:45 GMT

Official UK procurement notice

Home Office Customer Journey Support

Authority: Home Office (Central government)

Services

Sectors: Radio, television, communication, telecommunication and related equipment (32)Software Packages & ERP (48)IT Services & Software (72)

+1 more

Business Services & Consultancy (79)

Delivery: UK

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 30 Sept 2022from the planned procurement notice

What is being bought

Published requirement description

Market engagement for future services: customer contact transformation to include robotic automation, assistive technologies, and customer account management.

CPV: Automation system · Call centre · Customer Relation Management software development services · Customer Relation Management software package · Office automation services · Office automation software package · Telephone equipment · Telephone-answering machines

The lotProcurement structure

single lot · no lot value published

Lot #1The Home Office is the lead Government Department for immigration and passports, and…Planned

The Home Office is the lead Government Department for immigration and passports, and is responsible for securing the UK border, controlling immigration and issuing passports and visas.

The Home Office seeks market knowledge from suppliers in relation to customer contact management and overall customer journey support for the global customer base. For example, technologies supporting these services:

Virtual assistant

Web chat

Voice bot

Customer account/relationship management Additional information: Scope is indicative at this stage and is subject to change in any subsequent contract

notice(s).

Delivery: UK

32332200 Telephone-answering machines 32550000 Telephone equipment 48445000 Customer Relation Management software package 48920000 Office automation software package 48921000 Automation system 72212445 Customer Relation Management software development services

Procedure terms & legal framework

From the official record · publisher note attached

Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 15 Mar 2022, 22:45 GMT
Last source update: 15 Mar 2022, 22:45 GMT
Authority reference: C22825
FTS notice number: 2022/S 000-007081
Classification (CPV): Automation systemCall centreCustomer Relation Management software development servicesCustomer Relation Management software packageOffice automation servicesOffice automation software packageTelephone equipmentTelephone-answering machines
Delivery area: UK
Official registry OCID: ocds-h6vhtk-032243 Find a Tender

Publisher note: A virtual further information and supplier engagement event will be held 14:30 23/03/2022. Companies able to offer a solution within the required time are requested to attend, attendance is not a condition for bidders in any future procurement. Any suppliers interested in attending this event should register interest by email to fbiscommercial@homeoffice.gov.uk before 21/03/2022

How it was run

Official notice

Submission deadline: —

Timeline

15 Mar 2022 → 30 Sept 2022 · 2 dates

Notice published
15 Mar 2022, 22:45 GMT
Tender notice expected
30 Sept 2022, 00:00 BST

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

Home Office

Contracting authorityCentral GovernmentMinistry or any other national or federal authority, including their regional or local subdivisionsPublic order and safety London, UKContact email

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.