Official UK procurement notice
Housing with Care Transformation Norfolk
Authority: Norfolk County Council (Local council)
What is being bought5 lots · detail below
Published requirement descriptionNorfolk County Council is provisionally awarding five contracts for Housing with Care services.
The procurement comprised of five Lots, each Lot comprised of a number of Housing with Care schemes (15 in total) across Norfolk.
CPV: Social work services
Lots and requirements (5)Procurement structure
5 lots · all with a published value (£105,091,392 together) · win at most 2 of them · same conditions of participation on every lot · same evaluation weights on every lotLot #1NorwichAwardedRenewalPublished value£40,780,572
The source published no individual description for this lot.
- Economic & financial standing
The Invitation to Tender contains the details for legal and financial capacity. Insurances are not required before contract award and neither are audited accounts.
Lot #2Norwich and NorthAwardedRenewalPublished value£9,946,433
The source published no individual description for this lot.
- Economic & financial standing
The Invitation to Tender contains the details for legal and financial capacity. Insurances are not required before contract award and neither are audited accounts.
Lot #3North and East Norfolk (Coastal)AwardedRenewalPublished value£20,935,348
The source published no individual description for this lot.
- Economic & financial standing
The Invitation to Tender contains the details for legal and financial capacity. Insurances are not required before contract award and neither are audited accounts.
Lot #4West NorfolkAwardedRenewalPublished value£12,892,232
The source published no individual description for this lot.
- Economic & financial standing
The Invitation to Tender contains the details for legal and financial capacity. Insurances are not required before contract award and neither are audited accounts.
Lot #5South NorfolkAwardedRenewalPublished value£20,536,807
The source published no individual description for this lot.
- Economic & financial standing
The Invitation to Tender contains the details for legal and financial capacity. Insurances are not required before contract award and neither are audited accounts.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (6)
- Staffing: 16%
- Quality and Innovation: 16%
- Managing Unplanned Care: 16%
- Community and Engagement: 16%
- Mobilisation: 16%
- Price: 20%
Published award criteria (6)
- Staffing
- Quality and Innovation
- Managing Unplanned Care
- Community and Engagement
- Mobilisation
- Price
- Economic & financial standing
The Invitation to Tender contains the details for legal and financial capacity. Insurances are not required before contract award and neither are audited accounts.
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA, CPTPP)
- Recurring procurement
- Unspecified in notice
- First published
- 24 Jul 2025, 09:21 BST
- Last source update
- 11 May 2026, 16:38 BST
- Award evaluation window
- Submission end – 6 Feb 2026
- Authority reference
NCCT43238- FTS notice number
2025/S 000-070019- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05650dFind a Tender
- Risks
Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.
Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
Bidders should note that that the contract values in this notice are estimate as payment will be on actuals delivered. Therefore the value could increase or decrease depending on the needs of those living in the accommodation. The figures in this notice do not include any uplifts to price during the life of the contract.
How it was run
Official notice- Submission deadline
- 15 Dec 2025, 12:00 GMT
- Clarification deadline
- 4 Dec 2025, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
This procurement will be managed electronically via the Council's eProcurement system. To participate in this procurement, applicants must first be registered on the system at in-tendhost.co.uk/norfolkcc ↗.
Clarifications must be raised through the in-tend platform, and responses to clarification questions will be published on the in-tend platform. Clarifications will not be answered by email.
Full instructions for registration and use of the system can be found at in-tendhost.co.uk/norfolkcc/aspx/Regis… ↗ and in-tendhost.co.uk/norfolkcc/aspx/Help ↗. You will be able to see the procurement project under the 'Tenders' section and when registered and logged in will be able to 'Express an Interest' to view the associated documentation. In order to view clarifications, you must be logged in.
If you have any problems using the system you can find information under the 'Help' section of the website at in-tendhost.co.uk/norfolkcc/aspx/Help ↗.
If you have any technical problems with accessing in-tend, you can contact the In-tend support team by phoning +44 (0) 114 407 0065 or emailing support@in-tend.co.uk.
Timeline
24 Jul 2025 → 26 Jun 2026 · 11 dates- Planning notice published24 Jul 2025, 09:21 BST
- Market engagement6 Sept 2025, 23:59 BST
There will be two Market Engagement sessions held, whereby providers will have the opportunity to help shape the service offer:
Market engagement 1: Design & Refine Session (31st July 2025 12 pm-1 pm)
This event is for care providers who might be interested in tendering for Housing with Care schemes and will be supported by relevant representatives from Adult Social Care, where we will share the current service model and an opportunity for the market to provide feedback that may refine the proposed service model.
Market engagement 2: Service Proposition and readiness to tender (TBD early September 2025)
Discussion points:
- Context & Service Proposition
- Procurement Information
- Questions & Answers
- Final Feedback Opportunity
Interested parties will need to register their interest for the market engagement on In-Tend and a separate invite will be sent. Applicants must first be registered on in-tendhost.co.uk/norfolkcc ↗ (in-tendhost.co.uk/norfolkcc ↗) Full instructions for registration and use of the system can be found at in-tendhost.co.uk/norfolkcc/aspx/Buyer… ↗ (in-tendhost.co.uk/norfolkcc/aspx/Buyer… ↗). Once registered you will be able to see the procurement project under 'tenders' section and 'express an interest'.
Please then use the correspondence facility to let us know the email addresses of those interested in attending a market engagement session(s).
The procurement, once issued, will also be managed via In-Tend.
- Next notice expected399 days ago22 Sept 2025, 23:59 BST
- Tender notice published360 days ago31 Oct 2025, 11:17 GMT
- Clarification questions by326 days ago4 Dec 2025, 12:00 GMT
- Submission deadline315 days ago15 Dec 2025, 12:00 GMT
- Award decision expected by262 days ago6 Feb 2026, 23:59 GMT
- Assessment summaries sent169 days ago11 May 2026, 00:00 BST
- Latest notice published168 days ago11 May 2026, 16:38 BST
- Standstill ends158 days ago21 May 2026, 23:59 BST
- Contract starts123 days ago26 Jun 2026, 00:00 BST
Notice history
9 events · 3 releases on Find a Tender · since 24 Jul 2025- Preliminary market engagement notice published24 Jul 2025, 09:21 BSTUK2
- Tender notice published31 Oct 2025, 11:17 GMTUK4
- Published value published: £105,091,39231 Oct 2025, 11:17 GMT
- Status changed to active31 Oct 2025, 11:17 GMT
- Procurement method changed31 Oct 2025, 11:17 GMT
- Deadline published: 15 Dec 2025, 12:00 GMT31 Oct 2025, 11:17 GMT
- Contract award notice published11 May 2026, 16:38 BSTUK6
- Status changed to complete11 May 2026, 16:38 BST
- Contract signature expected22 May 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Norwich1 award | |||
| G P Homecare Limited29 Jul 2026 – 28 Jul 2031 · up to 28 Jul 2033Extensions: The contract has an optional 2 year extension period. | £32,459,090 | 11 May 2026standstill to 21 May 2026 | Standstill |
| Lot 2 · Norwich and North1 award | |||
| G P Homecare LimitedLot 2 - North of Norwich29 Jul 2026 – 28 Jul 2031 · up to 28 Jul 2033Extensions: The contract has an optional 2 year extension period. | £7,412,365 | 11 May 2026standstill to 21 May 2026 | Standstill |
| Lot 3 · North and East Norfolk (Coastal)1 award | |||
| Universal Care Services (UK) Limited29 Jul 2026 – 28 Jul 2031 · up to 28 Jul 2033Extensions: The contract has an optional 2 year extension period. | £14,668,089 | 11 May 2026standstill to 21 May 2026 | Standstill |
| Lot 4 · West Norfolk1 award | |||
| Universal Care Services (UK) Limited29 Jul 2026 – 28 Jul 2031 · up to 28 Jul 2033Extensions: The contract has an optional 2 year extension period. | £9,193,671 | 11 May 2026standstill to 21 May 2026 | Standstill |
| Lot 5 · South Norfolk1 award | |||
| G P Homecare Limited29 Jul 2026 – 28 Jul 2031 · up to 28 Jul 2033Extensions: The contract has an optional 2 year extension period. | £15,732,957 | 11 May 2026standstill to 21 May 2026 | Standstill |
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Norwich | 4final-stage tenders · 5 at stage one | 1 | 0 | — |
| 2 · Norwich and North | 1final-stage tenders · 4 at stage one | 0 | 0 | — |
| 3 · North and East Norfolk (Coastal) | 4final-stage tenders · 5 at stage one | 1 | 0 | — |
| 4 · West Norfolk | 4final-stage tenders · 8 at stage one | 2 | 0 | — |
| 5 · South Norfolk | 5final-stage tenders · 8 at stage one | 1 | 0 | — |
Who bid
- wonG P HOMECARE LIMITED · West Midlands · all lots
- wonUNIVERSAL CARE SERVICES (UK) LIMITED · Greater London · 3, 4, 1, 5
- did not winCERA CARE OPERATIONS LIMITED · East of England · 1, 3, 5
- did not winNORVIC HEALTHCARE (ANGLIA) LIMITEDSME · East of England · 1, 3, 4, 5
- did not winTHE CARE COMPANY UK LTD · East of England · 4
- did not winHALES GROUP LIMITED · East of England · 5
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
6 commercial parties on the notice · 2 awarded- CERA CARE OPERATIONS LIMITEDBidder / tenderer
- G P HOMECARE LIMITEDAwarded supplier
- HALES GROUP LIMITEDBidder / tenderer
- NORVIC HEALTHCARE (ANGLIA) LIMITEDBidder / tenderer
- THE CARE COMPANY UK LTDBidder / tenderer
- UNIVERSAL CARE SERVICES (UK) LIMITEDAwarded supplier
Official documents & specifications (14)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Appendix 6 to the Invitation to Tender
- Bidding documents and specifications Pricing Form
- Bidding documents and specifications
- Bidding documents and specifications To be signed to obtain TUPE
- Bidding documents and specifications
- Bidding documents and specifications Appendix 5 to the Invitation to Tender
- Bidding documents and specifications
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender