Find a TenderAwarded without competition

Published 29 Apr 2025, 16:58 BST

Official UK procurement notice

Hybrid, Bulk and Digital Mail Services

Official notice

Authority: West Lothian Council (Local council)

ServicesAward procedure without prior publication of a call for competitionSME suitable

Sectors: IT Services & Software (72)Business Services & Consultancy (79) Delivery: Scotland (UKM78)

Awarded value£800,000published contract · exc. VAT

Awarded 29 Apr 2025no call for competition

Awarded to Critiqom Ltd

What is being bought

Published requirement description

Provision of a hybrid bulk and digital mail service. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items including SMS and E-mail communications.

CPV: Electronic mail service provider · Mailing services · Mailing-list compilation and mailing services

The lotProcurement structure

single lot · no lot value published

Lot #1Hybrid and Bulk Mail Services is available across the council and current service…Awarded

Hybrid and Bulk Mail Services is available across the council and current service users include Revenues, Housing, Anti-Poverty Service and Planning. In the period July 2023 to June 2024 a total of 193,364 items of bulk mail were issued and 143,659 items of hybrid mail were issued.

There was a requirement for the ongoing use of hybrid and bulk mail as well as digital mail options.

Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items, including SMS and E-mail communications.

The use of hybrid, bulk and digital mail services will facilitate further transformational change and reduce the costs of print, production and mailing when compared to traditional methods. Additional information: This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.

Delivery: Scotland

72412000 Electronic mail service provider 79570000 Mailing-list compilation and mailing services 79571000 Mailing services

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 29 Apr 2025, 16:58 BST
Last source update: 29 Apr 2025, 16:58 BST
Authority reference: CC14050
FTS notice number: 2025/S 000-017753
Classification (CPV): Electronic mail service providerMailing servicesMailing-list compilation and mailing services
Delivery area: Scotland (UKM78)
Official registry OCID: ocds-h6vhtk-05098f Find a Tender

Why no open competition: No tenders or no suitable tenders/requests to participate in response to open procedure
Published justification: This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.

Publisher note: This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail. (SC Ref:797414)

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £800,0001 contract exc. VAT

Bids received 11 from SMEs

Contracts signed 1latest 29 Apr 2025

Awarded to	Value	Date	Status
Critiqom Ltd	£800,000 †	—	Awarded

Contracts

Contract 017753-2025-CC14050-1 · Critiqom Ltd
Signed
29 Apr 2025
Value
£800,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic · 1 from abroad	1	—	—

Contracting authority & participating public bodies

West Lothian Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services West Lothian Civic Centre, Howden South Road, Livingston, Scotland, EH54 6FFContact name, email

Dispute resolution & review bodies

Livingston Sherriff CourtReview body Livingston

Bidders & participating suppliers

1 commercial party on the notice

CritiqomAwarded supplier Document House , Phoenix Cresent, Bellshill, Scotland, ML4 3NJ

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.