Official UK procurement notice
ID 5094524 - DfE - Invest NI - Replacement Customer Portal
Authority: Invest Northern Ireland (Central government)·Consortium: 3 public authorities
What is being bought
Published requirement descriptionInvest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI’s digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with ‘Go-Live’ (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI’s needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.
CPV: Business intelligence software package · Communication software development services · Customer Relation Management software development services · Customer Relation Management software package · Document management software package · Platform interconnectivity software package · Software package and information systems · System, storage and content management software package
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£12,500,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (15)
- AC1 Implementation Plan: 6.86%
- AC2 Design of Proposed Solution: 6.86%
- AC3 Creation, Validation Submission of Claims: 6.86%
- AC4 Optimising User Experience: 6.86%
- AC5 Configurability: 4.41%
- AC6 Management Vouching of Claims: 3.92%
- AC7 Data Architecture: 3.43%
- AC8 Security, Support and Maintenance: 3.43%
- AC9 Technical Architecture: 3.43%
- AC10 Timesheet Processing: 2.94%
- AC11 Implementation Team Experience: 6.3%
- AC12 Project Manager and/or Account Manager Experience: 2.1%
- AC13 UX/UI Resource: 2.1%
- AC15: 30%
- AC14 Social Value: 10.5%
Published award criteria (15)
- AC1 Implementation Plan: 6.86
- AC2 Design of Proposed Solution: 6.86
- AC3 Creation, Validation Submission of Claims: 6.86
- AC4 Optimising User Experience: 6.86
- AC5 Configurability: 4.41
- AC6 Management Vouching of Claims: 3.92
- AC7 Data Architecture: 3.43
- AC8 Security, Support and Maintenance: 3.43
- AC9 Technical Architecture: 3.43
- AC10 Timesheet Processing: 2.94
- AC11 Implementation Team Experience: 6.3
- AC12 Project Manager and/or Account Manager Experience: 2.1
- AC13 UX/UI Resource: 2.1
- AC14 Social Value: 10.5
- AC15: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 21 Jun 2023, 17:34 BST
- Last source update
- 16 Apr 2025, 14:34 BST
- Award evaluation window
- 12 Nov 2024 – …
- FTS notice number
2025/S 000-015597- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03db80Find a Tender
- Performance terms
Before the intention to award phase, as part of the verification process, the Supplier that has the highest mark for quality and cost and confirmed compliance with the mandatory requirements in Schedule 2 (Specification) will be required to provide a working demonstration of their proposed solution. Demonstrations will be to a party of up to 15 people. The supplier will bear any costs relating to travelling to the location and any associated lodging costs. These demonstrations will take. place in the Invest NI Headquarters, Bedford Street, Belfast (unless agreed otherwise) and must be within 3 weeks of a request from the Buyer to hold such a verification exercise. The solution must be demonstrated comprehensively against the requirements marked with ‘V’. within the mandatory requirements. This is to ensure that the solution meets the requirements. A guided Scenario is presented in Annex. AB1 of the procurement specification on how these requirements could be demonstrated. This is supported by Annexes AB2 (example. Application Form), AB3 (example Eligibility Checker flow) and AB4 (example Online Claims Supplier Data). This exercise will be used to. confirm responses. Scores may be amended downwards where verification indicates that performance is less than previously stated within the supplier’s bid. In the event that any element of the verification of the proposed solution cannot be met the panel will mark the bid as a Fail and the next highest scoring supplier will be asked to provide a working demonstration of their solution. In the event that a quality score is reduced which results in the score initially awarded falling below that of the next highest scoring Supplier then the next. highest scoring tender will be asked to provide a working demonstration of their solution. The supplier with the highest scoring compliant. bid and solution that successfully passes the verification process will then be awarded the contract.
- Review procedure
CPD complied with the Public Contracts Regulations 2015 (as amended)... and incorporated a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of contract was communicated to tenderers. That notification provided full information on the award decision. This provided time for the unsuccessful tenderers to challenge the award decision before the contract was entered into.
Publisher note: Contract monitoring: the successful contractor’s performance on the contract will be regularly monitored. Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting what it is paying for. If a contractor fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in construction and procurement delivery. (CPD) for further action. If this occurs and their performance still does not improve to satisfactory levels within the specified period this may be considered grounds for termination of the contract at your expense as provided for in the Conditions of Contract. In lieu of termination, CPD may issue a Notice of Written Warning or a Notice of Unsatisfactory Performance. A supplier in receipt of multiple. Notices of Written Warning or a Notice of Unsatisfactory Performance may, in accordance with The Public Contracts Regulations 2015 (as amended), be excluded from future public procurement competitions for a period of up to three years.
How it was run
Official noticeTender documents are also served through a separate tool: https://etendersni.gov.uk/epps ↗
- Submission deadline
- 12 Nov 2024, 15:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
- Bids opened
- 12 Nov 2024, 15:30 GMT
Timeline
22 Jun 2023 → 16 Apr 2025 · 5 dates- Next notice expected22 Jun 2023, 00:00 BST
- Submission deadline12 Nov 2024, 15:00 GMT
- Bids opened12 Nov 2024, 15:30 GMT
- Bids must remain valid until10 Feb 2025, 23:59 GMT
- Notice published16 Apr 2025, 14:34 BST
Notice history
7 events · 3 releases on Find a Tender · since 4 Oct 2024- Published value published: £12,500,0004 Oct 2024, 11:34 BST
- Status changed to active4 Oct 2024, 11:34 BST
- Procurement method changed4 Oct 2024, 11:34 BST
- Deadline published: 12 Nov 2024, 15:00 GMT4 Oct 2024, 11:34 BST
- Buyer details updated4 Oct 2024, 11:34 BST
- Status changed to complete16 Apr 2025, 14:34 BST
- Buyer details updated16 Apr 2025, 14:34 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Thornacre Engineering LtdSMEContract | £12,500,000 † | — | Awarded |
Contracts
Contract · Thornacre Engineering LtdSME
- Signed
- 8 Apr 2025
- Value
- £12,500,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 9bids · 9 electronic · 1 from abroad | 1 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Invest Northern IrlelandContracting authorityCentral purchasing bodyBody governed by public lawEconomic affairs
Dispute resolution & review bodies
- The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.Review body
Bidders & participating suppliers
1 commercial party on the notice- Thornacre Engineering LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria