Interim Support And Accommodation Service Accommodation with high staff presence for Health and Adult social care Clients in urgent accommodation need

• Victims of domestic violence
• Victims of exploThis contract is for the provision of a minimum of 5 unit support and accommodation service

which aims to stabilise and sustain clients who are unable to access general needs or

mainstream supported housing through a personalised, trauma informed model allowing

assessment and planning by H&ASC for onward accommodation.

The service will:

• Work with partners to ensure effective communication, co-ordination and collaboration to

sustain people with multiple and compound needs in accommodation for assessment and

planning

• Deliver a service that is tailored to individual needs
• Deliver a service which represents good value for money for the council
• Enable Service Users to make empowered and positive choices about their future

A personalised and psychologically informed approach to support provision.

The service will provide a place of safety, security and stability i.e. accommodation to enable

service users to stabilise.

The service will provide staffing 24 hours a day 7 days a week.

The Service Provider will support and accommodate clients who may have been multiply

excluded from other accommodation services.

Service Users will have a range of complex needs including:

• Mental health issues (diagnosed and undiagnosed)
• Learning disability and difficulty
• Personality disorders
• Alcohol/substance misuse
• Behavioural problems (resulting in anti-social behaviour)
• Head injury/acquired brain injuryitation
• Sexual abuse
• Physical health issues
• History of offending and sex work.

The Service Provider will work with Service Users whose engagement with support may

range from dependent to dismissive or challenging, behaviour may be erratic and

unpredictable.

The management of risks will reflect the complex/multiple support needs and challenging

behaviour. Risks may also arise from the responses of other people to the Service User.

Service Users will provide one to one contact time between Service User and staff for at

least five (5) hours a week and will facilitate engagement from care and adult social care

staff who will be acting in a care co-ordination role.

The Service Provider will work with the Care Co-ordinator/Lead Practitioner to stabilise

Service Users and prepare them for onward referrals to services which are suitable and able

to meet their needs.

The Service Provider will work in a creative way to address physical and mental health issues

which arise in the provision of the service.