TenderlineUK
Procurement Intelligence
Search
Find a TenderClosedTender notice
Published 26 Jan 2026, 10:33 GMT

Official UK procurement notice

Invitation to Tender (ITT)-For: Outsourcing and Management of TMG Call Centre Services in Japan

Official notice

Authority: British Council (Local council)

ServicesOpen procedureAbove threshold
Sectors: Business Services & Consultancy (79) Delivery listed: Japan (JP)
Published estimate£2,181,818≈ £1.1m / year · £2,400,000 inc. VAT
Submissions closed 21 Feb 2026
Contract term 2 yrsends 1 Apr 2028 · up to 2 Apr 2028 with extensions · starts 1 Apr 2026

What is being bought

Published requirement description

The primary objective of this ITT is to find a professional call centre company to support British Council ESAT-J in Japan to provide a standardized, efficient, security, integrity and scalability in the delivery process across Tokyo.

CPV: Call centre

The lotProcurement structure

single lot · value published
Lot #1Renewal 2 yrsPublished value£2,181,818
Contract period: 1 Apr 2026 – 1 Apr 2028 (2 yrs) · up to 2 Apr 2028 with extensionsValue: £2,181,818 exc. VAT · £2,400,000 inc. VAT
Delivery listed: Japan (JP)
Extensions: Based on performance
79512000 Call centre

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 40%
Published sub-criteria (2)
  • Annex 3_Supplier Response: 60%
  • Annex 4 - Pricing Approach: 40%
Published award criteria (2)
  • Annex 3_Supplier Response
  • Annex 4 - Pricing Approach
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
26 Jan 2026, 10:33 GMT
Last source update
26 Jan 2026, 11:33 GMT
Award evaluation window
Submission end – 4 Mar 2026
FTS notice number
2026/S 000-006490
Latest notice
Tender notice (UK4)
Classification (CPV)
Call centre
Delivery area in notice
Japan (JP)
Official registry OCID
ocds-h6vhtk-060e12 Find a Tender
Contract terms summary

30 Days after submitting undisputed invoice

How it was run

Official notice
Run through: TCS TAP eSourcing
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free
Submission deadline
21 Feb 2026
Clarification deadline
2 Feb 2026
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

tap.tcsapps.com/tap2/ ↗

Timeline

26 Jan 2026 → 1 Apr 2026 · 5 dates
  1. Tender notice published276 days ago
    26 Jan 2026, 10:33 GMT
  2. Clarification questions by269 days ago
    2 Feb 2026
  3. Submission deadline250 days ago
    21 Feb 2026
  4. Award decision expected by238 days ago
    4 Mar 2026, 23:59 GMT
  5. Contract starts211 days ago
    1 Apr 2026

Notice history

3 events · 3 releases on Find a Tender · since 26 Jan 2026
  1. Tender notice published
    26 Jan 2026, 10:33 GMT
    UK4
  2. Tender notice published
    26 Jan 2026, 10:45 GMT
    UK4
  3. Tender notice published
    26 Jan 2026, 11:33 GMT
    UK4
Published amendments (2)

Tender documents added

ITT timeline updated

Contracting authority & participating public bodies

British Council

Contracting authorityPublic authority - sub-central government GB-PPON: PHTN-1551-GCQH 1-2 Kagurazaka , Tokyo, JP, 162-0825 , JPContact name, email

Official documents & specifications (18)

Official links; attachments are not copied

Tender pack and attachments

Show 7 more documents

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender