Official UK procurement notice
IT Service Management (ITSM) System
Authority: University of Bristol (Education)
What is being bought
Published requirement descriptionIT Service Management toolset to support the delivery of IT services to the university's staff and student community. The solution will deliver stability and longevity to support university's maturity roadmap, which will focus on the improvement of our ITSM working practices.
All requirements unless stated, must be ‘out-of-the box’ (OOTB) or UoB configurable with the right training and support materials. They must not require coding or development or be reliant on professional services.
The chosen solution must have the ability to provide out of the box workflows for the following processes which are aligned to ITIL best practice:
- Incident Management
- Change Management
- Release Management
- Service Request Management
- Problem Management
- Knowledge Management
- Service Asset and Configuration Management
- Service Level Management
- Service Catalogue Management
The solution must be Software as a Service and with data hosted by the provider in a cloud environment. It must be able to integrate with systems such as, but not limited to:
- Existing and future university systems, using a REST API or connectors
- Azure Active Directory for authentication
- Microsoft 365 for email
CPV: IT software package · Software package and information systems
The lotProcurement structure
single lot · value publishedLot #11 systemAwardedRenewalPublished value£660,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 70%
- Cost: 30%
Published award criteria (2)
- Cost: 30
- Technical: 70
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 4 May 2023, 11:06 BST
- Last source update
- 8 Aug 2023, 09:15 BST
- Award evaluation window
- 5 Jun 2023 – …
- Authority reference
IT-2303-016-PC_ 2591- FTS notice number
2023/S 000-023004- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03c63bFind a Tender
How it was run
Official notice- Submission deadline
- 5 Jun 2023, 08:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 5 Jun 2023, 10:00 BST
Timeline
5 Jun 2023 → 8 Aug 2023 · 3 dates- Submission deadline5 Jun 2023, 08:00 BST
- Bids opened5 Jun 2023, 10:00 BST
- Notice published8 Aug 2023, 09:15 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete8 Aug 2023, 09:15 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Halo Service Solutions LtdSMEIT Service Management System (ITSM) | £660,000 † | — | Awarded |
Contracts
IT Service Management System (ITSM) · Halo Service Solutions LtdSME
- Signed
- 1 Aug 2023
- Value
- £660,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 11bids · 11 electronic · 3 from abroad | 10 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Royal Courts of JusticeMediation body
Bidders & participating suppliers
1 commercial party on the notice- Halo Service Solutions LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.