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Find a TenderAwarded without competition
Published 23 Jul 2024, 13:57 BST

Official UK procurement notice

IT Service Management Tool (

Official notice

Authority: NORTHERN GAS NETWORKS LIMITED (Public body)·Consortium: 2 public authorities

ServicesAward procedure without prior publication of a call for competition
Sectors: IT Services & Software (72) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
Awarded value£132,251published contract · exc. VAT
Awarded 4 Sept 2024no call for competition
Awarded to TOPdesk UK Limited, Top Desk UK Limited2 awards

What is being bought

Published requirement description

NGN have awarded a contract to Topdesk for the IT Service Management Tool (ITSM) used by the Colleague Care Team at NGN to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published
Lot #1NGN have awarded a contract to TopdeskAwarded

NGN have awarded a contract to Topdesk. This is the IT Service Management Tool (ITSM) used by the Colleague Care Team to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use.

Delivery: North East, North West, Yorkshire & Humber
72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Award procedure without prior publication of a call for competition
Legal basis
CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category
Services
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
23 Jul 2024, 13:57 BST
Last source update
4 Sept 2024, 14:54 BST
FTS notice number
2024/S 000-028281
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
Official registry OCID
ocds-h6vhtk-0483b2 Find a Tender
Why no open competition

The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons

Published justification

For technical reasons, i.e. software or systems already integrated in the business and changing supplier would incur significant costs and risk - changing the ITSM tool will not only be more expensive (similar tools are typically more than 3 times the price), it will also have the following knock on affects:

  • Loss of the historic records of existing assets - who did what and to which asset. This is essential for regulatory purposes especially in terms of the OT assets, and is also essential to maintain the visibility of devices and software licenses for audit purposes.
  • Loss of the historic changes to our SAP roles and authorisations which we require for our Governance, Risk Management and Compliance audits.
  • Loss of the historic Incident and Change information that we use to enable fault finding across our systems.

Publisher note: Previous spend plus the renewal takes the overall total spend to £467,396.70 and therefore over threshold.

Notice history

1 event · 2 releases on Find a Tender
  1. Buyer details updated
    4 Sept 2024, 14:54 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £132,2511 contract exc. VAT
Bids received 1
Contracts signed 2latest 4 Sept 2024
Awarded toValueDateStatus
TOPdesk UK LimitedVCSE£132,251 †—Awarded
Top Desk UK Limited——Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1bids———

Contracting authority & participating public bodies

2 public bodies on the notice

NORTHERN GAS NETWORKS LIMITED

Contracting authorityPublic bodyProduction, transport and distribution of gas and heat GB-COH: 05167070 · GB-COH: NORTHERN GAS NETWORKS LIMITED 1100 Cetury Way,Thorpe Park Business Centre, Colton, LEEDS, Yorkshire & Humber, LS158TUContact name, email, phone

Dispute resolution & review bodies

  • Northern Gas NetworksReview body Leeds

Bidders & participating suppliers

2 commercial parties on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.