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Published 15 Mar 2021, 18:32 GMT

Official UK procurement notice

IT087 - CRM Solution for Marketing

Official notice

Authority: Birmingham City University (Education)

Framework agreementServicesRestricted procedure
Sectors: IT Services & Software (72) Delivery: UK
Framework ceiling (notional)£1framework ceiling, not attributable revenue
Submissions closed 14 Apr 2021
Notice summaryFrom the published notice

Birmingham City University (BCU) uses a customer relationship management (CRM) system to communicate with prospective students, regularly sending content and information to those for whom it has contact details. This tender process aims to secure a new and more sophisticated system, which will significantly extend our current capacity to communicate with, and nurture the interest of, prospective students of all kinds – early enquirers, registrants and attendees of open days, as well as applicants.

What is being bought

Published requirement description

Birmingham City University (BCU) uses a customer relationship management (CRM) system to communicate with prospective students, regularly sending content and information to those for whom it has contact details.

This tender process aims to secure a new and more sophisticated system, which will significantly extend our current capacity to communicate with, and nurture the interest of, prospective students of all kinds – early enquirers, registrants and attendees of open days, as well as applicants. The system would be applicable to Home, International, UG and PG (including PGR) markets.

CPV: Sales, marketing and business intelligence software development services

How this framework works

From the published notice
Places
up to 1 suppliers

The lotProcurement structure

single lot · no lot value published
Lot #1Birmingham City University uses a customer relationship management (CRM) system to…Renewal

Birmingham City University uses a customer relationship management (CRM) system to communicate with prospective students, regularly sending content and information to those for whom it has contact details. Our current system is set to be discontinued in July 2022.

This tender process aims to secure a new and more sophisticated system, which will significantly extend our current capacity to communicate with, and nurture the interest of, prospective students of all kinds – early enquirers, registrants and attendees of open days, as well as applicants. The system would be applicable to Home, International, UG and PG (including PGR) markets.

Delivery: UK · UNITED KINGDOM
Extensions: Contract Term - 3+1+1 yearsVariant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
What this means for your bid
  • “IT087 - CRM Solution for Marketing” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
15 Mar 2021, 18:32 GMT
Last source update
15 Mar 2021, 18:32 GMT
FTS notice number
2021/S 000-005226
Classification (CPV)
Sales, marketing and business intelligence software development services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-029bdb Find a Tender
Contract terms
Electronic trading
electronic ordering · electronic payment

Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Birmingham:-Sales%2C-marketing-and-business-intelligence-software-development-services./MXCN6944B5 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/MXCN6944B5 GO Reference: GO-2021315-PRO-17931575

How it was run

Official notice
Appointment period ends
14 Apr 2021, 12:00 BST
Submission channel
{"written"}
Accepted languages
en

Timeline

15 Mar 2021 → 10 May 2021 · 3 dates
  1. Notice published
    15 Mar 2021, 18:32 GMT
  2. Admission / appointment period endsperiod end, not a bid countdown
    14 Apr 2021, 12:00 BST
  3. Invitations to tender expected
    10 May 2021, 00:00 BST

Contracting authority & participating public bodies

Birmingham City University

Contracting authorityEducationHigher EducationEducation Joseph Priestley Building, Cardigan Street, Birmingham, UK, B4 7BDContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Royal Courts of JusticeReview body LondonContact phone

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria