ITSM Helpdesk Software (Freshservice)

Official notice

Authority: NHS North East London Integrated Care Board (Central government)

GoodsAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48) Delivery: London (UKI5)

Awarded value£47,736published contract · exc. VAT

Awarded 7 Nov 2024no call for competition

Awarded to Freshworks Inc

What is being bought

Published requirement description

The purchase of Freshservice Helpdesk software through the G-Cloud 13 Framework (Lot 2, Cloud Software).

CPV: Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1The procurement is for licenses for IT Helpdesk software through the G-Cloud 13 frameworkAwarded

Delivery: London

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 18 Nov 2024, 09:54 GMT
Last source update: 18 Nov 2024, 09:54 GMT
FTS notice number: 2024/S 000-037131
Classification (CPV): Software package and information systems
Delivery area: London (UKI5)
Official registry OCID: ocds-h6vhtk-04b72b Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: NHS North East London Integrated Care Board have conducted a call-off process from the CCS G-Cloud 13 Framework (RM1557.13). The process has been undertaken in accordance with the G-Cloud 13 buyers guide to identify the most suitable provider to deliver requirements. This process identified Freshworks as most suitable provider as they were able to meet complete needs of requirement.
The contract is for two years initially (at a value of £47,736) with the option for an additional years extension.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £47,7361 contract exc. VAT

Bids received 1

Contracts signed 1latest 7 Nov 2024

Awarded to	Value	Date	Status
Freshworks Inc	£47,736 †	—	Awarded

Contracts

Contract 037131-2024-1 · Freshworks Inc
Signed
7 Nov 2024
Value
£47,736
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

NHS North East London Integrated Care Board

Contracting authorityCentral GovernmentBody governed by public lawHealth GB-NHS: QMF 4th Floor - Unex Tower, 5 Station Street, LONDON, London, E15 1DAContact email

Bidders & participating suppliers

1 commercial party on the notice

Freshworks IncAwarded supplier 2950 S. Delaware Street, Suite 201, San Mateo, California, US

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.