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Published 18 Dec 2025, 09:46 GMT

Official UK procurement notice

ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Official notice

Authority: ROCHDALE BOROUGHWIDE HOUSING LIMITED (Public body)

ServicesOpen procedureAbove thresholdSME suitable
Sectors: Business Services & Consultancy (79) Delivery: North West (UKD)
Published estimate£495,878≈ £496k / year · £495,878 inc. VAT
Submissions closed 16 Jan 2026awarded 3 Mar 2026
Award (standstill) to MANGO DIRECT MARKETING LTD
Contract term 1 yrends 31 Mar 2027 · up to 31 Mar 2028 with extensions · starts 1 Apr 2026

What is being bought

Published requirement description

Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective.

Service to be Provided:

Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).

  • The authority expects to re-tender this requirement around 1 Oct 2028, 23:59 BST.

CPV: Call centre

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 1 yrSMEPublished value£495,878
Contract period: 1 Apr 2026 – 31 Mar 2027 (1 yr) · up to 31 Mar 2028 with extensionsValue: £495,878 exc. VAT · £495,878 inc. VAT
Delivery: North WestEligibility: SME eligible
Extensions: 1 x 12 month extension available
79512000 Call centre

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 50%Price: 45%Social value: 5%
Published award criteria (3)
  • Quality
  • Price
  • Social Value
What this means for your bid
  • Price carries 45 of 100 points: a 10% discount moves about 4.5 points. Quality carries 50 of 100: the paper moves it further than the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · next expected 1 Oct 2028
First published
18 Dec 2025, 09:46 GMT
Last source update
3 Mar 2026, 12:18 GMT
Award evaluation window
Submission end – 9 Feb 2026
Authority reference
DN799696
FTS notice number
2025/S 000-084163
Latest notice
Contract award notice (UK6)
Classification (CPV)
Call centre
Delivery area
North West (UKD)
Official registry OCID
ocds-h6vhtk-05f898 Find a Tender

How it was run

Official notice
Submission deadline
16 Jan 2026, 17:00 GMT
Clarification deadline
13 Jan 2026, 17:00 GMT
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Please register your interest on The Chest portal.

Please go to www.the-chest.org.uk ↗ to access the tender documentation.

Please can all correspondence relating to the ITT be communicated via The Chest portal's messaging service.

Timeline

18 Dec 2025 → 1 Apr 2026 · 8 dates
  1. Tender notice published315 days ago
    18 Dec 2025, 09:46 GMT
  2. Clarification questions by288 days ago
    13 Jan 2026, 17:00 GMT
  3. Submission deadline285 days ago
    16 Jan 2026, 17:00 GMT
  4. Award decision expected by261 days ago
    9 Feb 2026, 23:59 GMT
  5. Assessment summaries sent240 days ago
    3 Mar 2026
  6. Latest notice published240 days ago
    3 Mar 2026, 12:18 GMT
  7. Standstill ends230 days ago
    12 Mar 2026, 23:59 GMT
  8. Contract starts211 days ago
    1 Apr 2026, 00:00 BST

Notice history

4 events · 2 releases on Find a Tender · since 18 Dec 2025
  1. Tender notice published
    18 Dec 2025, 09:46 GMT
    UK4
  2. Contract award notice published
    3 Mar 2026, 12:18 GMT
    UK6
  3. Status changed to complete
    3 Mar 2026, 12:18 GMT
  4. Contract signature expected
    16 Mar 2026, 23:59 GMT
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value (inc. VAT) £192,4191 award inc. VAT; no net value published
Bids received 116 from SMEs
Awarded toValueDateStatus
MANGO DIRECT MARKETING LTDFor the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service1 Apr 2026 – 31 Mar 2027 · up to 31 Mar 2028Extensions: One 12 month extension available£192,419 inc. VAT3 Mar 2026standstill to 12 Mar 2026Standstill

Bid statistics published by the authority

BidsSMEVCSEValid bid range
11final-stage tenders60—

Contracting authority & participating public bodies

ROCHDALE BOROUGHWIDE HOUSING LIMITED

Contracting authorityPublic authority - sub-central government GB-CHC: 31452 R · GB-COH: IP031452 · GB-PPON: PHLB-2332-YGZR Unique Enterprise Centre, Rochdale, North West, OL16 2UPContact name, email

Bidders & participating suppliers

1 commercial party on the notice
  • MANGO DIRECT MARKETING LTDAwarded supplierGB-COH: NI070069GB-PPON: PCBX-1768-ZRHZ 1 Balloo Court, Bangor, Northern Ireland, BT19 7ATContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender