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Published 13 May 2021, 17:21 BST

Official UK procurement notice

Language shop - Subject: Purchase of TLS Vista Interpretation and Translation portal (SBS/21/NL/ZXV/10127)l from The Language Shop.

Official notice

Authority: Kingston Upon Hull City Council (Local council)·Consortium: 3 public authorities

Framework agreement7 lotsServicesRestricted procedureSME suitable
Sectors: Business Services & Consultancy (79) Delivery: UKYorkshire & Humber (UKE11)
Framework ceiling (notional)Value not publishedframework ceiling, not attributable revenue
Submission deadline 1 May 2021
Lots 7see the lot list below

What is being bought7 lots · detail below

Published requirement description

To procure and award a contract through the NHS Shared Business Framework - SBS/21/NL/ZXV/10127/25 for the use and licensing of the TLS Vista booking system. The contract period is set for 3 years with an expiry date of the 30th September 2028. There is the potential to extend the contract to the 30th September 2030. The estimated contract value is £50,000 assuming all extensions are triggered.

CPV: Interpretation services · Translation services

How this framework works

From the published notice
Bids received
20 bids on the busiest of 7 lots · 28 suppliers appointed

Lots and requirements (7)Procurement structure

7 lots · no lot values published · same evaluation weights on every lot
Lot #1Face to FaceAwarded UK, Yorkshire & Humber
Delivery: UK, Yorkshire & Humber
Extensions: 2 year extension
79530000 Translation services
Lot #2BSLAwarded UK

Lot for the provision of BSL Interpretation and Translation Services and ancillary services

Delivery: UK
79540000 Interpretation services
Lot #3Telephone InterpretationAwarded UK

Lot for the provision of Telephone Interpreting services

Delivery: UK
79540000 Interpretation services
Lot #4Document Translation and Ancillary ServicesAwarded UK

Lot for the provision of document translation and ancillary services

Delivery: UK
79530000 Translation services
Lot #5Video InterpretationAwarded UK

Lot for the Provision of Video Interpretation services

Delivery: UK
79540000 Interpretation services
Lot #6One Stop ShopAwarded UK

Lot for the provision of a One Stop Shop Interpretation and Translation Service covering services from Lot 1 to Lot 5.

Delivery: UK
79540000 Interpretation services
Lot #7ProductsAwarded UK

Provision of products to aid Interpretation and Translation

Delivery: UK
79540000 Interpretation services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 6 lots
Quality: 60%Price: 40%
Published award criteria (1)
  • Price
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
  • “Language shop - Subject: Purchase of TLS Vista Interpretation and…” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Cancelled
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
13 May 2021, 17:21 BST
Last source update
17 Sept 2025, 09:22 BST
Authority reference
RG2025
FTS notice number
2025/S 000-057166
Classification (CPV)
Interpretation servicesTranslation services
Delivery area
UKYorkshire & Humber (UKE11)
Official registry OCID
ocds-h6vhtk-02b0c7 Find a Tender

Publisher note: The duration referenced is for the placing of orders. The value provided is only an estimate. We cannot guarantee to successful suppliers any business through this framework agreement. Spend and volumes may vary throughout the life of the framework agreement from the anticipated levels given in this notice. The Framework will be for the benefit, and on behalf, of public sector bodies, details of such bodies can be accessed at: https://www.sbs.nhs.uk/proc-framework-agreements-support In addition, if provided for in the contract documents, NHS SBS may extend the scope and benefit of the Framework Agreement to private sector bodies, subject to the approval of NHS SBS. Whilst NHS SBS is not required by procurement legislation to do so, it has extended the principles of public procurement rules to provide its private sector customers with the best value and open and transparent procurement procedures.

Notice history

4 events · 3 releases on Find a Tender · since 16 Sept 2025
  1. Status changed to unsuccessful
    16 Sept 2025, 13:02 BST
  2. Procurement method changed
    16 Sept 2025, 13:02 BST
  3. Buyer details updated
    16 Sept 2025, 13:02 BST
  4. Buyer details updated
    17 Sept 2025, 09:22 BST
Published amendments (1 · 0 deadline changes)
WhenWhatBeforeAfterShift
—ClassificationII.2.2——

The supplier details for the award are listed below: The Language Shop ( 08882661) Newham Dockside, 1000 Dockside Road, London, E16 2QU

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 28admitted to the panel · see the list ↓
Bids received 2017 from SMEs · busiest of 7 lots
Contracts signed 7latest 1 May 2021

7 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

All 6 of these contracts carry the same published figure, £20,833,333, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.

  • Lot 2 BSL Interpretation and Translation

    Signed
    1 May 2021
    Value
    £20,833,333
    Status
    active

  • Lot 3 Telephone Interpretation

    Signed
    1 May 2021
    Value
    ceiling above
    Status
    active

  • Lot 4 Document Translation and Ancillary Services

    Signed
    1 May 2021
    Value
    ceiling above
    Status
    active

  • Lot 5 Video Interpretation

    Signed
    1 May 2021
    Value
    ceiling above
    Status
    active

  • Lot 1 Face to Face

    Signed
    30 Apr 2021
    Value
    ceiling above
    Status
    active

  • Lot 6 One Stop Shop

    Signed
    30 Apr 2021
    Value
    ceiling above
    Status
    active

  • Products

    Signed
    30 Apr 2021
    Value
    ceiling above
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Face to Face19bids · 19 electronic · 19 from abroad15——
2 · BSL19bids · 19 electronic · 19 from abroad17——
3 · Telephone Interpretation18bids · 18 electronic · 18 from abroad15——
4 · Document Translation and Ancillary Services17bids · 17 electronic · 17 from abroad14——
5 · Video Interpretation20bids · 20 from abroad17——
6 · One Stop Shop16bids · 16 electronic · 16 from abroad13——
7 · Products1bids · 1 electronic · 1 from abroad1——

Contracting authority & participating public bodies

2 public bodies on the notice

Hull City Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services 168524345 The Guildhall, Alfred Gelder Street, Hull, Yorkshire & Humber, HU1 2AAContact name, email, phone

Consortium members and other public bodies

  • NHS Shared Business Services Ltd (NHS SBS)Contracting authorityCentral purchasing bodyJoint Venture between the Department of Health and Sopra SteriaGeneral public services05280446 Salford, UKContact name, email

Dispute resolution & review bodies

  • NHS Shared Business ServicesMediation bodyReview bodyReview contact point Salford

Framework contractors & participating bidders

30 commercial parties on the notice
Show 20 more suppliers

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.