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Published 4 Sept 2025, 12:17 BST

Official UK procurement notice

Managed Debt Collection Services

Official notice Competition analysis

Authority: Government Commercial Agency (Central government)

Framework agreementServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Sectors: Financial and insurance services (66)Architecture & Engineering (71)Administration, defence and social security services (75)
+1 moreBusiness Services & Consultancy (79)
 Delivery listed: Anguilla (AI)Bermuda (BM)Falkland Islands (FK)
+9 moreGuernsey (GG)Gibraltar (GI)South Georgia & South Sandwich Islands (GS)Isle of Man (IM)British Indian Ocean Territory (IO)Jersey (JE)Cayman Islands (KY)Montserrat (MS)Pitcairn Islands (PN)
Framework ceiling (notional)£650,000,000framework ceiling, not attributable revenue · 4 value updates
Admission open until 27 Nov 202615:00 GMT · period end, not a bid countdown
Clarification cut-off 5 Nov 202615:00 GMT · questions to the authority
Framework period 3 yrsends 30 Mar 2030 · up to 30 Mar 2031 with extensions · starts 31 Mar 2027

What is being bought

Published requirement description

This framework is for the provision of Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.

CPV: Accounting, auditing and fiscal services · Administrative services for business operations · Administrative services of agencies · Business and management consultancy and related services · Collection agency services · Contract administration services · Detective agency services · Financial consultancy, financial transaction processing and clearing-house services · Financial management consultancy services · General management consultancy services · Government services · Investigation services · +2 more

How this framework works

From the published notice
Type
Open framework
Call-offs
call-offs may be awarded directly or by further competition
Places
up to 5 suppliers
Framework period
3 yrs · up to 4 yrs from 31 Mar 2027
Supplier levy on call-offs (max %)

1% of call-off value · The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.

Who may buy through it

Refer to RM6402 Managed Debt Collection Services (MDCS) Customer List for details of contracting authorities that may use the framework.

Published description of the framework

Refer to Framework Schedule 7 - Call Off Award Procedure for details of the competitive selection processes for the award of contracts under this framework.

The lotProcurement structure

single lot · value published
Lot #1Renewal 3 yrsSMEVCSEPublished value£650,000,000
Contract period: 31 Mar 2027 – 30 Mar 2030 (3 yrs) · up to 30 Mar 2031 with extensionsValue: £650,000,000 exc. VAT · £780,000,000 inc. VAT
Delivery listed: Anguilla (AI), Bermuda (BM), Falkland Islands (FK), Guernsey (GG), Gibraltar (GI), South Georgia & South Sandwich Islands (GS), Isle of Man (IM), British Indian Ocean Territory (IO), Jersey (JE), Cayman Islands (KY), Montserrat (MS), Pitcairn Islands (PN), St Helena (SH), Turks & Caicos Islands (TC), UK, British Virgin Islands (VG)Eligibility: SME eligibleVCSE eligible
Extensions: Possible extension to 30 March 2031
66170000 Financial consultancy, financial transaction processing and clearing-house services71621000 Technical analysis or consultancy services75112000 Administrative services for business operations75120000 Administrative services of agencies75130000 Supporting services for the government75131000 Government services

Who is likely to bid for this lot ↓

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids are scored
Quality: 60%Price: 30%Social value: 10%
Published sub-criteria (5)
  • Case Management System (CMS): 20%
  • Managed Service: 20%
  • Collection Strategies: 20%
  • Price: 30%
  • 2.2 Social Value: 10%
Published award criteria (5)
  • 2.2 Social Value
  • Case Management System (CMS)
  • Managed Service
  • Collection Strategies
  • Price
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
  • “Managed Debt Collection Services” is a framework: the contest is a place on its panel, up to 5 suppliers, not a single contract: call-offs may be direct or by further competition.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Competition analysis · published record, not a forecast of who will bid

How Government Commercial Agency buys Collection agency services (CPV 7994), and who usually turns up

The market side is the UK-wide market, including every region. The notice also lists overseas delivery. Compared with other frameworks and DPS only. Whole-market view: Collection agency services (CPV 7994) →

1

How the contest usually goes

Winner shares use published awards; bid and price charts use contested lots.

Question for the bid
This buyerGovernment Commercial Agency · all categories
The marketCollection agency services (CPV 7994) · UK-wide
What to do with it
How often do SMEs win?
i

How often small and medium firms win.

Share of awards where the winner’s size is known.

The counts under this question show how many awards have a known supplier size.

Last 36 months.

Buyer: 1 of 5 known-size awards · market: CPV 7994 · UK-wide, n=6
20%83%

Small firms have won here. Neither number says whether you qualify; it describes who has been winning.

How often do local suppliers win?
i

How often local firms win similar work.

Winners with a registered address in the delivery region, out of awards with a known address.

Local means the winner is registered in the region where that award was delivered.

A local branch does not count if the registered address is elsewhere.

Last 36 months.

Buyer: no winner locations published · market: CPV 7994 · UK-wide, n=10
—90%

No winner locations published for this authority. Local means a registered address in the region where that award was delivered.

How long to a decision?
i

How long buyers here take to decide after bids close.

Middle value in days from the bid deadline to the award date, on competitions that published both.

Only decided tenders count, so slow ones still waiting are not in.

Last 36 months.

Buyer: 22 decided notices · market: division 79 · UK-wide, n=211
138 days72 days

Half of these awards have an award date within 138 days of the bid deadline.

How often single-bid or direct?
i

How often work is awarded with no recorded rival.

Direct awards and tenders where every published lot count shows one bid.

The market share is a minimum: some awards have no bid count.

Thin markets produce this too; it is not proof of a tailored specification.

Last 36 months.

Buyer: exactly 0 of 4 procurements with awards had no recorded rival · market: division 79 · UK-wide, n=396
0 of 423%

Missing bid counts may hide more single-bid awards. This share is a minimum.

How many bids did past lots attract?

i

How many bids past lots received.

Each colour is a bid-count range. Only competed lots with a published count are included.

Past bids do not predict this tender.

Last 36 months.

This buyer21 lots with bid counts · broad CPV 79
10% had one bid
The market12 lots with bid counts · CPV 7994 · UK-wide
0% had one bid
Buyer / market · select a colour for counts
1 bid10% / 0%
Buyer: 2 of 21 lots with published bid counts. Market: 0 of 12 lots with published bid counts.
2–35% / 83%
Buyer: 1 of 21 lots with published bid counts. Market: 10 of 12 lots with published bid counts.
4–65% / 0%
Buyer: 1 of 21 lots with published bid counts. Market: 0 of 12 lots with published bid counts.
7+81% / 17%
Buyer: 17 of 21 lots with published bid counts. Market: 2 of 12 lots with published bid counts.

How did awards compare with estimates?

i

Where winning prices landed against estimates.

Each colour shows awards below, close to or above the published estimate, one lot at a time.

On a framework or DPS, prices are agreed when work is called off.

Past prices are a guide, not a bid price.

Last 36 months.

Not comparable on a framework or DPS: the price is set later, on each call-off.

2

Assess each lot
i

What past awards tell you about each lot.

See the forecast, this buyer’s earlier suppliers and firms with relevant wins.

No supplier is confirmed as a bidder.

Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list

Our matching links this notice to “Debt Resolution Services 2” of this authority, but none of the 8 panel members sit in a category matching this notice.

Lot #1CPV 716236 monthsSME suitablePublished estimate£650m

The notice lists UK and non-UK delivery areas for this lot. The figures below use UK market history and may not describe competition across every area.

This lot is listed as CPV 7162. The table above uses the notice category.

Expected competition
i

How many bids this lot may attract.

The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. Published delivery includes UK and non-UK areas, so the UK model may not describe every area.

A forecast, not a list of bidders.

7expected bids2% chance of a single bid
similar past contests in this category: 119
Forecast chances for this lot
1 bid2%
Chance this lot gets 1 bid: 2%. This is a forecast.
2–345%
Chance this lot gets 2–3: 45%. This is a forecast.
4–63%
Chance this lot gets 4–6: 3%. This is a forecast.
7+50%
Chance this lot gets 7+: 50%. This is a forecast.
Commercial price forecast
i

Where the award price may land.

The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.

No comparable awards for this lot yet.

A statistical guide from past awards, not a price to bid.

—Priced at call-off
On a framework or DPS the price is agreed on each call-off, so there is no award price to forecast here: the published figure is a ceiling.

Who has supplied this buyer on similar work?
i

Who has done similar work for this buyer.

Past contracts are matched by buyer, title and type of work.

A past supplier may not bid again.

SupplierThis buyer’s earlier contractLotAward valueWhy listed
BILL GOSLING OUTSOURCING LIMITEDLive contractDebt Resolution Services 2runs to Feb 2030Lot 1 - Debt Collection Services—Matched as the earlier contract
CAPITAL RESOLVE LIMITEDLive contractDebt Resolution Services 2runs to Feb 2030Lot 1 - Debt Collection Services—Matched as the earlier contract
ARC (EUROPE) LIMITEDLive contractDebt Resolution Services 2runs to Feb 2030Lot 1 - Debt Collection Services—Matched as the earlier contract
CREDIT RESOURCE SOLUTIONS LIMITEDLive contractDebt Resolution Services 2runs to Feb 2030Lot 1 - Debt Collection Services—Matched as the earlier contract
ARDENT CREDIT SERVICES LIMITEDLive contractDebt Resolution Services 2runs to Feb 2030Lot 1 - Debt Collection Services—Matched as the earlier contract

Who could compete for this lot?
i

Who could compete for this lot?

Firms with relevant past wins. On a framework, we show firms on that agreement.

None is confirmed as a bidder.

SupplierWon in this categoryLive contractsAward vs estimate
Advantis Credit Limited
Live contract2 panel places
£11m3 awards in 36m · last 1 months agoNone on fileat estimate n=1
Alexander Mann Solutions LtdLarge
2 panel places
£1.4bn16 awards in 36m · last 3 months ago1 live · £21m
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

no comparable pairs
Newlyn PLC
1 panel places
£885k6 awards in 36m · last 2 months ago2 live · £885k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

no comparable pairs
CCI Credit Management
£410k5 awards in 36m · last 3 months ago2 live · £165k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

9% below n=2
Dukes Bailiffs LimitedSME
£885k2 awards in 36m · last 5 months ago2 live · £885k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

no comparable pairs
About this data
  • Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
  • Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
  • Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
  • Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.

What this replaces
i

Who has done similar work for this buyer.

Past contracts are matched by buyer, title and type of work.

40% title match.

A past supplier may not bid again.

The prior contract this notice most likely re-tenders · matched by title and category (40% title match), the holder is not guaranteed to re-bid

Debt Resolution Services 2 — held by High Court Enforcement Group Limited; the published contract ends 18 Feb 2030.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Open admission
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Refer to RM6402 Managed Debt Collection Services (MDCS) Customer List for details of contracting authorities that may use the framework.
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
4 Sept 2025, 12:17 BST
Last source update
22 Oct 2026, 12:47 BST
Award evaluation window
Submission end – 17 Mar 2027
Authority reference
RM6402
FTS notice number
2026/S 000-099943
Latest notice
Tender notice (UK4)
Classification (CPV)
Accounting, auditing and fiscal servicesAdministrative services for business operationsAdministrative services of agenciesBusiness and management consultancy and related servicesCollection agency servicesContract administration servicesDetective agency servicesFinancial consultancy, financial transaction processing and clearing-house servicesFinancial management consultancy servicesGeneral management consultancy services
+4 moreGovernment servicesInvestigation services
Delivery area in notice
Anguilla (AI)Bermuda (BM)Falkland Islands (FK)Guernsey (GG)Gibraltar (GI)South Georgia & South Sandwich Islands (GS)Isle of Man (IM)British Indian Ocean Territory (IO)
+4 moreJersey (JE)Cayman Islands (KY)Montserrat (MS)Pitcairn Islands (PN)
Official registry OCID
ocds-h6vhtk-059404 Find a Tender

How to participate & submission route

Official notice Apply via Jaggaer
Submission portal named on this notice: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Requests to participate (first stage)
—
Appointment period ends
27 Nov 2026, 15:00 GMT
Clarification deadline
5 Nov 2026, 15:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Supplier levy on call-offs (max %)

call-off levy · 1% of call-off value · The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.

Detailed submission instructions & authority contactsFrom official release

crowncommercialservice.bravosolution.co.uk ↗

Timeline

4 Sept 2025 → 31 Mar 2027 · 8 dates
  1. Planning notice published
    4 Sept 2025, 12:17 BST
  2. Market engagement26 days ago
    30 Sept 2026, 23:59 BST

    GCA in conjunction with HMRC will be hosting an initial Pre Market Engagement session to share with the market the outline plans for the updated Managed Collection Services framework. This framework is being tendered on a standalone basis following the removal of the service from the Debt Resolution Services 2 framework which is currently in procurement. The session will give an overview of the requirements and invite feedback (commercially confidential where appropriate) to assist shaping the service offering from the most innovative solutions in the market to ensure maximum value for the nation throughout the life of the framework.

    The initial webinar will take place at 11am on 6 November 2025.

    Further sessions with interested parties and more in depth market engagement sessions will follow.

    Please email managedcollectionsprocurement@gca.gov.uk to express an interest in the market engagement and to receive further details.

  3. Next notice expected12 days ago
    14 Oct 2026, 23:59 BST
  4. Tender notice published4 days ago
    22 Oct 2026, 12:24 BST
  5. Today
    26 Oct 2026
  6. Clarification questions byin 10 days
    5 Nov 2026, 15:00 GMT
  7. Admission / appointment period endsin 32 days · period end, not a bid countdown
    27 Nov 2026, 15:00 GMT
  8. Award decision expected byin 142 days
    17 Mar 2027, 23:59 GMT
  9. Contract startsin 155 days
    31 Mar 2027, 00:00 BST

Notice history

28 events · 21 releases on Find a Tender · since 4 Sept 2025
  1. Pipeline notice published
    4 Sept 2025, 12:17 BST
    UK1
  2. Preliminary market engagement notice published
    27 Oct 2025, 13:12 GMT
    UK2
  3. Published value updated to £500,000,000
    27 Oct 2025, 13:12 GMT
    was £320,000,000
  4. Preliminary market engagement notice published
    27 Oct 2025, 14:06 GMT
    UK2
  5. Pipeline notice published
    20 Nov 2025, 16:09 GMT
    UK1
  6. Published value updated to £320,000,000
    20 Nov 2025, 16:09 GMT
    was £500,000,000
  7. Pipeline notice published
    20 Nov 2025, 16:11 GMT
    UK1
  8. Pipeline notice published
    4 Dec 2025, 09:14 GMT
    UK1
  9. Pipeline notice published
    4 Dec 2025, 11:28 GMT
    UK1
  10. Pipeline notice published
    4 Dec 2025, 11:32 GMT
    UK1
  11. Published value updated to £500,000,000
    4 Dec 2025, 11:32 GMT
    was £320,000,000
  12. Pipeline notice published
    12 Dec 2025, 09:52 GMT
    UK1
  13. Pipeline notice published
    9 Apr 2026, 08:33 BST
    UK1
  14. Preliminary market engagement notice published
    13 Apr 2026, 16:20 BST
    UK2
  15. Pipeline notice published
    20 May 2026, 08:39 BST
    UK1
  16. Preliminary market engagement notice published
    26 May 2026, 11:25 BST
    UK2
  17. Preliminary market engagement notice published
    26 May 2026, 16:30 BST
    UK2
  18. Preliminary market engagement notice published
    20 Aug 2026, 12:26 BST
    UK2
  19. Preliminary market engagement notice published
    25 Aug 2026, 10:03 BST
    UK2
  20. Preliminary market engagement notice published
    8 Sept 2026, 09:51 BST
    UK2
  21. Pipeline notice published
    8 Sept 2026, 10:22 BST
    UK1
  22. Pipeline notice published
    8 Sept 2026, 17:20 BST
    UK1
  23. Tender notice published
    22 Oct 2026, 12:24 BST
    UK4
  24. Published value updated to £650,000,000
    22 Oct 2026, 12:24 BST
    was £500,000,000
  25. Status changed to active
    22 Oct 2026, 12:24 BST
  26. Procurement method changed
    22 Oct 2026, 12:24 BST
  27. Deadline published: 27 Nov 2026, 15:00 GMT
    22 Oct 2026, 12:24 BST
  28. Tender notice published
    22 Oct 2026, 12:47 BST
    UK4
Published amendments (7)

The following changes have been made: - Estimated Contract start and end dates - Estimated Tender notice date

Amended engagement deadline and Publication of the Tender Notice date

Amended engagement deadline and Publication of the Tender Notice date

Amended procurement description

Amended procurement description Publication of Tender Notice date amended to 14/10/2026

Routine re-releases (21)
  • 2026-09: 2 releases · 8 Sept 2026, 8 Sept 2026
  • 2026-08: 2 releases · 20 Aug 2026, 25 Aug 2026
  • 2026-05: 3 releases · 20 May 2026, 26 May 2026
  • 2026-04: 2 releases · 9 Apr 2026, 13 Apr 2026
  • 2025-12: 4 releases · 4 Dec 2025, 12 Dec 2025
  • 2025-11: 2 releases · 20 Nov 2025, 20 Nov 2025
  • 2025-10: 2 releases · 27 Oct 2025, 27 Oct 2025
  • 2025-09: 1 release · 4 Sept 2025

Commercial outcome & contract awards

Nothing awarded yet
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

Government Commercial Agency

Contracting authorityPublic authority - central government GB-PPON: PBZB-4962-TVLR 9th Floor, The Capital, Old Hall Street, Liverpool, North West, L3 9PPContact email, phone

Official documents & specifications (21)

Official links; attachments are not copied

Notices published for this procedure

Show 13 more notices
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender