Official UK procurement notice
Marketing Suite (TPR Comms management platform)
Authority: The Pensions Regulator (Central government)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionThe Pensions Regulator requires a marketing suite (a SaaS based platform/solution to replace the current solution architecture) which TPR's Automatic Enrolment (AE) Comms team can use to create, edit, publish and produce all official direct to employer outbound email, whitemail and SMS. The marketing suite also needs to allow users to segment the email, whitemail and SMS templates into various mailing lists which then can be used to design, execute and monitor workflow funnels for all files.
Please note that whilst initially the team using this solution will be TPR's AE Comms team, there is the possibility that the solution will be adopted by additional TPR teams during the Contract Period.
The suite must process data selections from TPR's CRM system which is currently Microsoft Dynamics 365 (please note TPR's CRM solution may change during the Contract Period) which create files that are processed both manually and in an automated fashion to TPR's communication channel provider(s). The file processing must take place in a timely fashion running in real time and to ensure TPR's communication channel provider(s) can issue communications according to agreed scheduling.
CPV: Software package and information systems
The lotProcurement structure
single lot · value publishedLot #1See II.1.4AwardedRenewalPublished value£250,000
See II.1.4. Additional information: Please note the contract value shown here is for the total life of the contract including the initial term of 3 years and the maximum 24 month extension period.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (11)
- Question 1 - Theme 1: 7.5%
- Question 2 - Theme 2: 7.5%
- Question 3 - Theme 3: 7.5%
- Question 4 - Theme 4: 7.5%
- Question 5 - Account Management: 12.5%
- Question 6 - Reporting: 5%
- Question 7 - Training: 5%
- Question 8 - Implementation: 12.5%
- Question 9 - Security: 5%
- price: 20%
- Question 10 - Social Value: 10%
Published award criteria (11)
- Question 1 - Theme 1: 7.5%
- Question 2 - Theme 2: 7.5%
- Question 3 - Theme 3: 7.5%
- Question 4 - Theme 4: 7.5%
- Question 5 - Account Management: 12.5%
- Question 6 - Reporting: 5%
- Question 7 - Training: 5%
- Question 8 - Implementation: 12.5%
- Question 9 - Security: 5%
- Question 10 - Social Value: 10%
- Price: 20%
- Suitability
As stated in the procurement documents.
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 8 Jan 2025, 10:36 GMT
- Last source update
- 20 Oct 2025, 13:28 BST
- Authority reference
TPR1594- FTS notice number
2025/S 000-066711- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04ce18Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
As stated in the procurement documents.
Publisher note: Please note the contract value shown here is for the total life of the contract including the initial term of 3 years and the maximum 24 month extension period.
How it was run
Official notice- Submission deadline
- 7 Feb 2025, 17:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Participation fee
- document
- Bid validity
- 120 days from the deadline
Timeline
7 Feb 2025 → 20 Oct 2025 · 4 dates- Submission deadline7 Feb 2025, 17:00 GMT
- Invitations to tender expected3 Mar 2025
- Contract starts23 Jun 2025, 00:00 BST
- Notice published371 days ago20 Oct 2025, 13:28 BST
Notice history
2 events · 2 releases on Find a Tender · since 20 Oct 2025- Status changed to complete20 Oct 2025, 13:28 BST
- Buyer details updated20 Oct 2025, 13:28 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Paragon Customer Communications (London) Ltd | £1,060,117 † | — | Awarded |
Contracts
Marketing Suite (TPR Comms management platform) · Paragon Customer Communications (London) Ltd
- Signed
- 15 Oct 2025
- Value
- £1,060,117
- Period
- … – 30 Jun 2028
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- Public Procurement Review ServiceReview body
Bidders & participating suppliers
1 commercial party on the notice- Paragon Customer Communications (London) LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria