Official UK procurement notice
MEIC Information, Assistance and Advice Helpline
Authority: Welsh Government
What is being bought
Published requirement descriptionProvision of a national information, assistance and advice service for children and young people for up to 24 hours a day, 7 days a week and 365 days a year. It will continue to operate under the recognised brand of MEIC.
- Recurrence: 2026
CPV: Education and training services · Electronic message and information services · Mobile-telephone services · Public-telephone services · Short Message Service (SMS) services · Telephone and data transmission services · Welfare services for children and young people
The lotProcurement structure
single lot · no lot value publishedLot #1MEIC is a Welsh Government funded confidential, anonymous, and free bilingual helpline…AwardedRenewal
MEIC is a Welsh Government funded confidential, anonymous, and free bilingual helpline service for children and young people up to the age of 25 in Wales providing information, useful advice and support need and are open 8am - midnight, 7 days a week, by phone, SMS text and instant messaging. It provides confidential support empowering children and young people to get their voices heard on what matters to them. The telephone line currently operates between 8am and 12 midnight.
The service provides invaluable support to children and young people in Wales which has been in even greater need during the pandemic, particularly during lockdown periods when children and young people were not able to access school, social clubs and the support of friends and wider support mechanisms outside of their home. The MEIC service is specific to Wales only and therefore has been an additional provision to offer advocacy, advice and support via online support, text and telephone.
The service is also extended to professionals and to the families and carers of children and young people in Wales to assist them in providing direct support to children and young people.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (4)
- Drawing on your knowledge of advocacy and advocacy services, describe how you will manage the service requirements of this contract?: 50%
- Describe your proposed methodology for the delivery of the service contract?: 20%
- Evidence the training and learning your staff will undertake in the areas relating to the provision of the contract.: 10%
- price: 20%
Published award criteria (4)
- Drawing on your knowledge of advocacy and advocacy services, describe how you will manage the service requirements of this contract?: 50
- Describe your proposed methodology for the delivery of the service contract?: 20
- Evidence the training and learning your staff will undertake in the areas relating to the provision of the contract.: 10
- Price: 20
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · 2026
- First published
- 10 Mar 2022, 08:56 GMT
- Last source update
- 12 Jul 2022, 13:53 BST
- Award evaluation window
- 14 Apr 2022 – …
- Authority reference
C271/2021/2022- FTS notice number
2022/S 000-019048- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-032020Find a Tender
- Performance terms
As stated in tender documentation.
Publisher note: E-TENDER INFORMATION: https://etenderwales.bravosolution.co.uk - The first person from your Organisation to use the Platform will be required to register on behalf of the Organisation. - Registration involves accepting a User Agreement, and providing basic information about your Organisation and about the User performing the Registration. - The User who performs the Registration becomes the Super User for the Organisation. - On registering on the Platform the Super User will select a Username and will receive a password. - The Password will be sent by e-mail to the email address that was specified in the User Details section of the Registration page. - In order to log-in to the Platform please enter your Username and Password. - Note: If you forget your Password then visit the homepage and click “Forgot your password?” - Registration should only be performed once for each Organisation. - If you think that someone in your Organisation may have already registered on this Platform then you must not register again. - Please contact the person who Registered (i.e. the Super User) in order to arrange access to the Platform. - Contact the Helpdesk immediately if you are unable to contact the Super User (for example if they have left your Organisation). - Note: If your Organisation is already registered on the Platform then you must not make any additional registration. Please contact the Helpdesk to gain access to the Platform. - Tenders must be uploaded to the BravoSolution portal by 2pm HOW TO FIND THE ITT: - Once logged in you must click on ‘ITT’s Open to all Suppliers’ - The etender references for this contract are: Project_49379 and ITT _92386 - Click on the title to access summary details of the contract. If you are still interested in submitting a tender, click the ‘Express an Interest button’. This will move the ITT from the ‘Open to all Suppliers’ area to the ‘My ITT’s’ on the home page. - You will then see the full details of the ITT in the qualification and technical envelopes along with any relevant documents in the ‘Attachments’ area. - Should you have any questions on the ITT, please use the ‘Messages’ area to contact the buyer directly – Please do not contact the named person at the top of this notice. NOTE: The authority is using eTenderwales to carry out this procurement process.To obtain further information record your interest on Sell2Wales at http://www.sell2wales.gov.wales/search/search_switch.aspx?ID= 117751 (WA Ref:117751) Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are: as described in the tender documents The buyer considers that this contract is suitable for consortia bidding. (WA Ref:123036)
How it was run
Official notice- Submission deadline
- 13 Apr 2022, 14:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en, cy
- Bid validity
- 180 days from the deadline
- Bids opened
- 14 Apr 2022, 09:30 BST
Timeline
13 Apr 2022 → 12 Jul 2022 · 3 dates- Submission deadline13 Apr 2022, 14:00 BST
- Bids opened14 Apr 2022, 09:30 BST
- Notice published12 Jul 2022, 13:53 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete12 Jul 2022, 13:53 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ProMo Cymru Limited | £2,369,181 † | — | Awarded |
Contracts
Contract 019048-2022-C271/2021/2022-1 · ProMo Cymru Limited
- Signed
- 27 Jun 2022
- Value
- £2,369,181
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- ProMo Cymru LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria