Official UK procurement notice
Milestone Care Plus Package Software
Authority: Department for Work & Pensions (Central government)
What is being bought
Published requirement descriptionShort Description
The Department for Work and Pensions (DWP) intends to procure a Milestone Care Plus support and maintenance package to safeguard and enhance its deployment of Milestone XProtect across the DWP estate. This early notification relates to a potential future competition for a fully compatible support solution enabling software updates, upgrades, technical support and system optimisation.
Description of the Procurement
DWP is responsible for welfare, pensions and child maintenance services delivered to approximately 20 million customers across England, Wales and Scotland, supported by a nationwide estate of 789 properties (as of December 2025).
The Department operates a centralised Security Control Centre (SCC), awarded to Mitie Security Ltd in December 2024, which provides 24/7/365 monitoring of alarms, CCTV feeds and security events across the DWP estate. Milestone XProtect is the Department’s primary video management system.
DWP intends to procure a Milestone Care Plus support and maintenance package to ensure:
Continued compatibility with existing XProtect systems
Access to updates, patches and new features
Improved workflow efficiency and system reliability
Management of cyber security vulnerabilities
Enhanced system monitoring, alarm handling and overall operational performance
The appointed Supplier will be required to transfer all licences to the Department’s SCC Supplier for the duration of the contract.
Scope of Requirements
Software Support & Maintenance
The solution must provide:
Ongoing software/firmware updates and harmonisation
Access to Milestone technical support
System upgrades to improve workflows, alarm management and system health monitoring
Feature enhancements improving usability, security, and operational efficiency
Compatibility
Enhancements must support or be compatible with (not limited to):
XProtect Remote Manager
Milestone SmartClient Player
Briefcam
Evidence Locker
Technical Capabilities
The software must integrate fully with:
Existing Milestone XProtect deployments
Relevant DWP systems and infrastructures
Estimated Volumes
The support package will cover approximately 43,000 devices across the DWP estate (final numbers to be confirmed).
Delivery Location
Digital delivery only.
No geographical constraints apply.
Pricing and Evaluation
Bidders will be required to:
Provide a per‑unit price for the support package
Propose pricing for possible tiers or options
DWP expects to adopt an evaluation model heavily weighted towards price.
Security Requirements
The Supplier may be required to engage with:
DWP Digital, and
DWP Enterprise Security Risk Management (ESRM)
This is to ensure full compliance with DWP governance, assurance and security obligations. ESRM will review and approve the Supplier’s ISQ.
Social Value
Bidders will be required to outline the social value commitments they deliver currently and those they propose to deliver if awarded the contract.
Additional Information
This notice is an early market notification only.
A full tender will be published if and when the Department proceeds with the procurement.
CPV: Software maintenance and repair services
The lotProcurement structure
single lot · value publishedLot #1PlannedPublished value£4,000,000
Pipeline intelligence · planning stage: how this market runs before the tender is published
How Department for Work & Pensions buys Software-related services (CPV 7226), and who usually turns up
Department for Work & Pensions’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Software-related services (CPV 7226) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in Greater London (authority’s region).
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered outside the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 45 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid14% / 14%
2–343% / 14%
4–621% / 0%
7+21% / 71%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate63% / 60%
Within ±2%38% / 0%
Above estimate0% / 40%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 7226Published estimate£4.0m
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How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 102 past lots.
A forecast, not a list of bidders.
1 bid8%
2–331%
4–631%
7+29%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 13 Feb 2026, 18:00 GMT
- Last source update
- 13 Feb 2026, 18:00 GMT
- Award evaluation window
- Submission end – 8 May 2026
- Authority reference
C9121- FTS notice number
2026/S 000-013646- Accelerated
- Qualifying planned procurement notice
- Latest notice
- Planned procurement notice (UK3)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-065466Find a Tender
How it was run
Official notice- Submission deadline
- 27 Apr 2026, 12:00 BST
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
13 Feb 2026 → 11 May 2026 · 5 dates- Planning notice published255 days ago13 Feb 2026, 18:00 GMT
- Tender notice expected195 days ago14 Apr 2026, 23:59 BST
- Submission deadline182 days ago27 Apr 2026, 12:00 BST
- Award decision expected by171 days ago8 May 2026, 23:59 BST
- Contract starts169 days ago11 May 2026, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Planned procurement notice published13 Feb 2026, 18:00 GMTUK3
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Planned procurement notice Planned procurement notice on Find a Tender