Find a TenderAwarded

Published 27 Jun 2024, 16:32 BST

Official UK procurement notice

National Cancer Patient Experience Survey 2025-2029

Official notice

Authority: NHS England (Central government)

ServicesOpen procedureSME suitable

Sectors: Business Services & Consultancy (79) Delivery: UKYorkshire & Humber (UKE)

Published estimate£3,000,000exc. VAT1.7% above first published estimate

Awarded 31 Jan 2025

Awarded to Picker Institute Europe

What is being bought

Published requirement description

The 2025-2029 contract will include preparation of the survey materials; sending out questionnaires; receiving and managing responses and producing outputs. The survey currently uses a ‘mixed mode’ methodology. Questionnaires are sent by post and two reminder letters are sent to non-responders. Each letter includes information about how to complete the questionnaire online.<br/><br/>The current survey results are actively used by providers, Cancer Alliances and charities to identify where care is working well and how NHS cancer services across England can be improved. The survey supports the objectives set out in "Achieving world-class cancer outcomes: a strategy for England 2015-2020" and the NHS Long Term Plan Implementation Framework which explains that "Cancer Alliances will need to set out how the plans will address unwarranted variation, improve patient experience, and be supported by appropriate workforce."

CPV: Survey conduction services · Survey services

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: UK, Yorkshire & Humber · LEEDS

79311200 Survey conduction services

What it takes to win
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How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 60%Price: 30%Social value: 10%

Published sub-criteria (3)

Technical: 60%
price: 30%
Social Value: 10%

Published award criteria (3)

Technical: 60%
Social Value: 10%
Price: 30%

What this means for your bid

Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 27 Jun 2024, 16:32 BST
Last source update: 31 Jan 2025, 14:52 GMT
Authority reference: C283380
FTS notice number: 2025/S 000-003315
Classification (CPV): Survey conduction servicesSurvey services
Delivery area: UKYorkshire & Humber (UKE)
Official registry OCID: ocds-h6vhtk-047323 Find a Tender

How it was run

Official notice

Run through: portal not identified

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Submission deadline: —

Timeline

2 Sept 2024 → 31 Jan 2025 · 2 dates

Next notice expected
2 Sept 2024, 00:00 BST
Notice published
31 Jan 2025, 14:52 GMT

Notice history

2 events · 2 releases on Find a Tender · since 31 Jan 2025

Status changed to complete
31 Jan 2025, 14:52 GMT
Procurement method changed
31 Jan 2025, 14:52 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £3,050,1901 contract exc. VAT

Bids received 31 from SMEs

Contracts signed 1latest 31 Jan 2025

Awarded to	Value	Date	Status
Picker Institute Europe	£3,050,190 †	—	Awarded

Contracts

Contract 003315-2025-1 · Picker Institute Europe
Signed
31 Jan 2025
Value
£3,050,190
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
3bids · 3 electronic · 3 from abroad	1	—	—

Contracting authority & participating public bodies

NHS England

Contracting authorityCentral GovernmentBody governed by public lawHealth 7-8 Wellington Place, Leeds, UK, LS1 4APContact name, email, phone

Dispute resolution & review bodies

The High CourtReview body London

Bidders & participating suppliers

1 commercial party on the notice

Picker Institute EuropeAwarded supplier03908160 Suite 6, Fountain House 1200 Parkway Court, John Smith Drive, Oxford, OX4 2JY, OXFORD, UK, OX4 2JYContact phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.