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Published 21 Apr 2023, 15:39 BST

Official UK procurement notice

NCC830B BEST Transformation Delivery Partner

Official notice

Authority: Northumberland County Council (Local council)

ServicesRestricted procedure
Sectors: Business Services & Consultancy (79) Delivery: North East (UKC2)
Published estimate£3,000,000exc. VAT3.8% below first published estimate
Submissions closed 17 Jul 2023awarded 19 Oct 2023
Awarded to Deloitte

What is being bought

Published requirement description

Northumberland County Council (the Council) is experiencing increasing pressure and

challenge going forward in terms of a changed demand and expectations following Covid and

the ever-increasing financial pressures and predicted funding gaps. The Council is preparing

to procure a Delivery Partner that will support the Council’s three year transformation

journey (BEST) to make the Council more modern, efficient, and fit for purpose whilst

delivering sustainable financial savings.

BEST is not about cutting services, but about transforming the way services are delivered

and how the Council operates to achieve the best outcomes for our customers, staff and

residents. In summary, the key aims are:

Improved customer experience

Enhanced experience for staff

Improved efficiency and effectiveness following a Best Value approach

CPV: Business and management consultancy and related services · Metal

The lotProcurement structure

single lot · no lot value published
Lot #1BEST comprises 7 workstreams to Improve value for money, ensure effective delivery ofAwarded

BEST comprises 7 workstreams to Improve value for money, ensure effective delivery of

customer and resident needs, and to improve organisational effectiveness:

Best Service to Customers

Best Use of Resources

Best Use of Technology

Best Value for Money

Best Use of Assets

Best Talent and Opportunity

Best In Class Commissioning

The Council has conducted a Restricted Procurement Procedure.

Scope of Services

To realise the vision and achieve the pace of change the Council recognises it needs support

from an experienced Delivery Partner to support 5 of the above workstreams together with

programme management support.

Specific projects for delivery which require specialist partner expertise, including:

(i) Workforce Blueprint (Job Families Model), Design and Implementation of Business

Centres of Excellence, Transactions Hub, Corporate Business Support Functions

(ii) Research, design and implement and alternative business support/admin operating

model, creating centre of excellence, considering automation of processes and integrating

of functions

(iii) Category Management, Commissioning Framework, Networked Model of

Commissioning and Communities First Modelling

(iv) Customer Insight and Digitial Customer Services, automating end to end processes and

paperless

(v) Streamline Technical Architecture, Information Architecture and Support in the review of

IT / Digital team service structures including job descriptions.

The initial budget is circa £3million for the core deliverables as detailed in Schedule 2 ITT

Specification however the successful Partner is expected to share via risk and reward for

additonal benefits realised subject to the agreement of the Partner and Council.

Cashable savings over the next 3 years are estimated to be circa Low £17.5m High £38.2m as

detailed in the Strategic Business Case. However, the Council considers that with the

support and expertise of a suitably experienced Delivery Partner, additional savings

opportunities will be achievable, for which the Delivery Partner will be ‘rewarded’ for

additional benefits realisation.

Delivery: North East
Extensions: 3 x 12 months option to extendSecond stage: 5–null candidates invited to tenderVariant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 30%Social value: 10%
Published sub-criteria (6)
  • Approach and Methodology: 25%
  • Communication: 10%
  • Application of Experience and Capabilities: 15%
  • Risk and Reward Methodology: 10%
  • price: 30%
  • Social Value: 10%
Published award criteria (6)
  • Approach and Methodology: 25
  • Communication: 10
  • Application of Experience and Capabilities: 15
  • Risk and Reward Methodology: 10
  • Social Value: 10
  • Price: 30
Conditions of participation1
  • Suitability

    As detailed in the procurement documentation

Staff
Names and qualifications of delivery staff must be submitted
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
21 Apr 2023, 15:39 BST
Last source update
2 Nov 2023, 14:24 GMT
Authority reference
DN668978
FTS notice number
2023/S 000-032447
Classification (CPV)
Business and management consultancy and related servicesMetal
Delivery area
North East (UKC2)
Official registry OCID
ocds-h6vhtk-03c34c Find a Tender

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Submission deadline
17 Jul 2023, 12:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
90 days from the deadline
Detailed submission instructions & authority contactsFrom official release

procontract.due-north.com ↗

Timeline

15 May 2023 → 2 Nov 2023 · 4 dates
  1. Next notice expected
    15 May 2023, 00:00 BST
  2. Submission deadline
    17 Jul 2023, 12:00 BST
  3. Invitations to tender expected
    31 Jul 2023, 00:00 BST
  4. Notice published
    2 Nov 2023, 14:24 GMT

Notice history

4 events · 3 releases on Find a Tender · since 16 Jun 2023
  1. Status changed to active
    16 Jun 2023, 14:20 BST
  2. Procurement method changed
    16 Jun 2023, 14:20 BST
  3. Deadline published: 17 Jul 2023, 12:00 BST
    16 Jun 2023, 14:20 BST
  4. Status changed to complete
    2 Nov 2023, 14:24 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £2,886,1101 contract exc. VAT
Bids received 4
Contracts signed 1latest 19 Oct 2023
Awarded toValueDateStatus
Deloitte£2,886,110 †—Awarded

Contracts

  • NCC830B BEST Transformation Delivery Partner · Deloitte

    Signed
    19 Oct 2023
    Value
    £2,886,110
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
4bids · 4 electronic0——

Contracting authority & participating public bodies

Northumberland County Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services County Hall, Morpeth, North East, NE61 2EFContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • High Court of England and WalesReview body LondonContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Deloitte LLPAwarded supplier 1 New Street Square, London, North East, EC4A 3HQ

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria