Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service

Official notice

Authority: Belfast City Council (Local council)

ServicesOpen procedure

Sectors: Business Services & Consultancy (79) Delivery: Northern Ireland (UKN)

Published estimate£500,000exc. VAT

Submissions closed 10 Jul 2023

What is being bought

Published requirement description

The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. To manage enquiries across each of the pillars an Enquiry Handling Service is required, to direct individuals/entrepreneurs on their ‘customer journey.’ The service will cover all 11 Councils in Northern Ireland.

CPV: Office-support services · Telephone operator services · Telephone-answering services

The lotProcurement structure

single lot · no lot value published

Lot #1Renewal

Delivery: Northern Ireland

Extensions: The contract shall be for an initial period of 18 months, with the option to extend for a further two periods of twelve months (subject to Council approval, availability of funding, and satisfactory performance of the Contractor)/Variant bids: not allowed

79500000 Office-support services 79511000 Telephone operator services

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 9 Jun 2023, 07:40 BST
Last source update: 9 Jun 2023, 07:40 BST
Award evaluation window: 10 Jul 2023 – …
Authority reference: T2438
FTS notice number: 2023/S 000-016355
Classification (CPV): Office-support servicesTelephone operator servicesTelephone-answering services
Delivery area: Northern Ireland (UKN)
Official registry OCID: ocds-h6vhtk-03d4e5 Find a Tender

How it was run

Official notice

Run through: Jaggaer · Who buys & how to bid on JAGGAER

Supplier login requiredLanguage: EN

Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail

Submission deadline: 10 Jul 2023, 12:00 BST
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bid validity: 180 days from the deadline
Bids opened: 10 Jul 2023, 12:05 BST

Detailed submission instructions & authority contactsFrom official release

www.e-sourcingni.bravosolution.co.uk ↗

Timeline

9 Jun 2023 → 10 Jul 2023 · 3 dates

Notice published
9 Jun 2023, 07:40 BST
Submission deadline
10 Jul 2023, 12:00 BST
Bids opened
10 Jul 2023, 12:05 BST

Contracting authority & participating public bodies

Belfast City Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services 9 - 21 Adelaide Street, Belfast, Northern Ireland, BT2 8DJContact email Published organisation website ↗

Dispute resolution & review bodies

Royal Courts of JusticeReview body Belfast

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria