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Published 27 Jan 2025, 19:05 GMT

Official UK procurement notice

Oracle Managed Support Services

Official notice

Authority: Royal Borough of Kensington and Chelsea (Local council)

ServicesOpen procedure
Sectors: IT Services & Software (72) Delivery: UKLondon (UKI)
Published estimate£917,000exc. VAT
Submissions closed 3 Mar 2025

What is being bought

Published requirement description

The Royal Borough of Kensington and Chelsea (RBKC) is inviting tenderers from sufficiently experienced and qualified contractors for the provision of Oracle Managed Support services.

The Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council’s enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025.

The contract is anticipated to commence on the 1 May 2025 for an initial term of 24 months, with the option to extend up to a further 12 months to 30 April 2028 at the RBKC's discretion.

CPV: Enterprise resource planning software development services · Helpdesk and support services · Helpdesk services · IT services: consulting, software development, Internet and support · Software support services · System and support services · Systems support services

The lotProcurement structure

single lot · value published
Lot #1A Service Contract will be awarded to a single contractorRenewalPublished value£917,000

A Service Contract will be awarded to a single contractor. The delivery of the contract is anticipated to begin on 1 May 2025 with an initial term of 24 months, with the option to extend for up to a further 12 months to 30 April 2028 at the RBKC's discretion.

The Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council’s enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025.

The provider will be required to use their Oracle Cloud, SAAS, EPM, OCI, OIC and BI expertise and experience within a Local Authority setting to provision adequate functional and technical support for the Councils Level 3 support and development needs, pertaining to raised incidents and or service requests.

Delivery: UK, London · LONDON,UNITED KINGDOM
Extensions: The contract will be established for an initial duration of 24 months, with the option to extend for up to a further 12 months at the RBKC's discretion.Variant bids: not allowed
72212451 Enterprise resource planning software development services72250000 System and support services72253000 Helpdesk and support services72253100 Helpdesk services72253200 Systems support services72261000 Software support services

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes
First published
27 Jan 2025, 19:05 GMT
Last source update
27 Jan 2025, 19:05 GMT
Award evaluation window
3 Mar 2025 – …
FTS notice number
2025/S 000-002771
Classification (CPV)
Enterprise resource planning software development servicesHelpdesk and support servicesHelpdesk servicesIT services: consulting, software development, Internet and supportSoftware support servicesSystem and support servicesSystems support services
Delivery area
UKLondon (UKI)
Official registry OCID
ocds-h6vhtk-04d69a Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment

Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./DB5D258284 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/DB5D258284 GO Reference: GO-2025127-PRO-29233378

How it was run

Official notice
Run through: Delta eSourcing · Who buys & how to bid on Delta
Public notice page · account needed to bidLanguage: EN
Access & registration note: Free Select account; no DUNS asked at signup
Submission deadline
3 Mar 2025, 12:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
180 days from the deadline
Bids opened
3 Mar 2025, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

www.delta-esourcing.com/tenders/UK-title/DB5… ↗

Timeline

27 Jan 2025 → 3 Mar 2025 · 3 dates
  1. Notice published
    27 Jan 2025, 19:05 GMT
  2. Submission deadline
    3 Mar 2025, 12:00 GMT
  3. Bids opened
    3 Mar 2025, 12:00 GMT

Contracting authority & participating public bodies

The Royal Borough of Kensington and Chelsea

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Town Hall, 8 Hornton Street, London, UK, W8 7NXContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Public Procurement Review ServiceReview body London

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

  • Technical selection criteriatenderTechnical selection criteria
  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria
  • Economic and financial selection criteriatenderEconomic and financial selection criteria