Official UK procurement notice
Out of Hours Library and IT Support Service
Authority: University of Hertfordshire (Education)
What is being bought
Published requirement descriptionThe University of Hertfordshire and its subsidiary companies ("The University") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requirements specification is set out within the tender documents
CPV: Helpdesk and support services
The lotProcurement structure
single lot · value publishedLot #1The provision of an Out of hours I.T and Library Support Service to approximately…AwardedRenewalPublished value£200,000
the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff as per the requirements set out in tender pack Appendix A – Background and Requirements Specification
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Service delivery and fit to requirements. Experience and Expertise: 70%
- price: 30%
Published award criteria (2)
- Service delivery and fit to requirements. Experience and Expertise: 70
- Price: 30
- Suitability
information provided in tender documents
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 13 Jan 2025, 12:24 GMT
- Last source update
- 22 Jan 2026, 10:48 GMT
- Award evaluation window
- 12 Feb 2025 – …
- Authority reference
24042- FTS notice number
2026/S 000-005643- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04cf80Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
How it was run
Official notice- Submission deadline
- 12 Feb 2025, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 12 Feb 2025, 12:02 GMT
Timeline
12 Feb 2025 → 22 Jan 2026 · 3 dates- Submission deadline12 Feb 2025, 12:00 GMT
- Bids opened12 Feb 2025, 12:02 GMT
- Notice published278 days ago22 Jan 2026, 10:48 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete22 Jan 2026, 10:48 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| University of Northumbria at NewcastleOut of Hours IT and Library Support Service | £155,000 † | — | Awarded |
Contracts
Out of Hours IT and Library Support Service · University of Northumbria at Newcastle
- Signed
- 19 Jan 2026
- Value
- £155,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 6bids · 6 electronic | 5 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- University of Northumbria at NewcastleAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria