Outsourced Services · UK public procurement notice

CPV: Accounting and auditing services · Business services: law, marketing, consulting, recruitment, printing and security · Call centre · Office-support services · Other community, social and personal services · Payroll management services · Postal and telecommunications services · Procurement software package · Supply services of personnel including temporary staff · Telecommunications services · Telephone-answering services

Legal basis

CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)

Procurement category

Services

Notice status

Past planning notice

Procurement threshold

Unspecified in notice

Regulatory regime

Standard

Commercial structure

Stand-alone contract (no framework)

Competition type

Competitive procedure

GPA / WTO covered

Yes (GPA)

Recurring procurement

Unspecified in notice

First published

19 Sept 2023, 13:18 BST

Last source update

19 Sept 2023, 13:18 BST

Authority reference

RM6295

FTS notice number

2023/S 000-027631

Classification (CPV)

Accounting and auditing servicesBusiness services: law, marketing, consulting, recruitment, printing and securityCall centreOffice-support servicesOther community, social and personal servicesPayroll management servicesPostal and telecommunications servicesProcurement software packageSupply services of personnel including temporary staffTelecommunications services

+1 more

Telephone-answering services

Delivery area

UK

Official registry OCID

ocds-h6vhtk-0401f5 Find a Tender

Publisher note: This Prior Information Notice is to signal an intention to commence market engagement with those within the outsourced Contact Centres and outsourced Business Process Services markets. Crown Commercial Service intends to hold market engagement sessions during the period from November 2023 to February 2024 with industry experts and suppliers interested in potentially bidding for the resulting framework contract. If you are interested in attending a market engagement session please express your interest by emailing contactcentreservices@crowncommercial.gov.uk no later than midday on Friday 20th October. Further details will be provided to you. Your email must clearly state: the name of your organisation, and contact details for the individual(s) who will participate in the market engagement. Crown Commercial Service (CCS) will use an eSourcing system for this competition and reserves the right to use an electronic auction. The eSourcing system we will use is [https://crowncommercialservice.bravosolution.co.uk]. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. This future opportunity can be found on Contracts Finder here: https://www.contractsfinder.service.gov.uk/Notice/76abba19-b70c-49e3-88a7-c56e11bc0236 The value in II.1.5 is an indicative value over 4 years. The date in II.3) is the estimated date of publication, please refer to the CCS website page https://www.crowncommercial.gov.uk/agreements/upcoming Crown for updates and monitor Find A Tender Service for the publication of the contract notice. The Cyber Essentials scheme is mandatory for Central Government Contracts which involve handling personal information and providing certain ICT products and services. The Government is taking steps to further reduce the levels of cyber security risk in its supply chain through the Cyber Essentials scheme. The scheme defines a set of controls which, when properly implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet. To participate in this procurement, bidders will be required to demonstrate that they are Cyber Essentials Plus certified for the services under and in connection with the procurement. The bidder may be awarded a contract but shall not enter into any call off contracts with buyers until they are able to demonstrate to CCS that they meet the technical requirements prescribed by the Cyber Essentials Plus Scheme for services under and in connection with this procurement. The service that arises from this framework will involve the supplier holding material that has been assigned a protective marking under the Government Security Classifications Scheme (April 2014) of OFFICIAL/SENSITIVE. Bidders will be required to implement their solution in accordance with the Framework Agreement Schedule, “Security Requirement and Plan”, to meet Framework Agreement requirements. This will be released at the ITT stage.

Submission deadline

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No document links were published on the notice.