People Team Administration System and Software Maintenance

The intent is to not go to tender, as there will be increased cost – as we’ve incurred this time with Insights who charge us 4% of anything we spend with MHR – on top of MHR’s own costs. Therefore by going direct with MHR this time round will prevent these costs from occurring.

Going to tender will automatically increase the cost that we pay for the iTrent product – as we’ve already done this time round with Insights. We’ve paid an additional 4% on top of any costs we’ve paid to MHR – just for Insights managing our contract. We receive no additional services from Insights and have incurred extensive delays in Insights moving our customer service needs forward. Therefore, to go direct with MHR, will prevent these additional costs and mean quicker response times as we can go direct.