PQNV 025 - Digital Mental Health Prevention and Emotional Wellbeing Support Offer in Shropshire

Organisations interested in participating in this pre-market engagement exercise are asked to respond to the questions below by 4pm on Monday 12th October 2026 by emailing Josh.Tildesley@shropshire.gov.uk

Please use the following title for your email: PME: Digital Mental Health Prevention and Emotional Wellbeing Support Offer

Following receipt of responses, providers will be invited to attend a short follow up Microsoft Teams meeting week commencing 2nd November 2026, if needed. Please note, this date may change.

Appointments will last approximately 45 minutes. If required, providers will be contacted by Josh.Tildesley@shropshire.gov.uk to arrange a meeting with the lead Public Health Consultant and system partners. Once confirmed, participants will receive a Microsoft Teams meeting invitation and joining instructions.

Personal details will be stored securely, treated confidentially and used only for the purpose of communicating about this engagement opportunity.

Questions

Your delivery model and preventative role: Briefly describe your digital offer, the population it is intended for and how it supports mental health prevention, early help and self-management before specialist or clinical intervention is required. What is distinctive about your approach compared with conventional digital self-help or peer support models?

Accessibility, reach and engagement: How do residents' access and engage with the service and what level of annual reach and active use could reasonably be expected for a Shropshire Local Authority area offer? Please describe any registration or license limits, how demand above capacity would be managed and what support you provide to promote uptake and continued engagement.

Inclusion and Shropshire fit: How would your service provide accessible, inclusive and equitable service for Shropshire residents including for rural communities, people experiencing digital exclusion or low digital confidence and those with additional accessibility, disability, language or cultural needs? How could the offer be tailored to local needs, pathways (including local information and signposting) along with identifying priority populations.

Digital innovation and user experience: What digital tools, features or service design approaches would you use to promote early help, improve user experience, encourage engagement and provide added value beyond traditional support models?

Evidence and Outcomes: What evidence supports the effectiveness of your approach for prevention and early help outcomes? Please state if this is independent evidence or internal provider generated evaluation and describe the outcomes routinely measured, including any evidence relating to wellbeing changes, self-management, prevention of escalation or use of other services.

Reporting and intelligence: What routine commissioner information, insights and data can be provided to support service monitoring, learning, assurance and reporting to relevant boards or governance groups? For example, on access, utilisation, demographics/inequalities, outcomes and user experience?

Affordability, added value and sustainability: For the purposes of this market engagement only, please describe what could be provided within an indicative annual affordability envelope of approximately £30,000 excluding VAT. This does not represent an approved budget or commitment to commission.

Safeguarding, risk and clinical governance: Please describe safeguarding, risk management, escalation and clinical governance arrangements would you put in place to ensure residents receive safe, appropriate and timely support, including where needs escalate beyond the intended scope of the service?

This pre-market engagement exercise does not constitute the commencement of a formal procurement process, and the Council is not committed to undertaking a procurement following this engagement.

For the avoidance of doubt, information provided in response to this engagement will not be used by the Council to assess providers in any subsequent procurement process.

The purpose of this exercise is to enable potential providers to share views, evidence and insight to inform the Council’s consideration of future service design and commissioning options.

Any information provided by the Council during this process is for the purposes of pre-market engagement only. No representation, warranty or undertaking is given by the Council as to the accuracy or completeness of the information provided, and the Council accepts no liability in relation to it.