Official UK procurement notice
PRELIMINARY MARKET ENGAGEMENT - Contact Centre Solution
Authority: Kirklees Council (Local council)
What is being bought
Published requirement descriptionKirklees Council is looking to upgrade its Contact Centre solution which includes telephony and automated switchboard, to one which meets the needs of a modern Council and prioritises the diverse needs, expectations and contact preferences of our Service users.
CPV: Communication and multimedia software package · Communication software package · Telecommunications system
The lotProcurement structure
single lot · no lot value publishedLot #1Kirklees Council is undertaking a Preliminary Market Consultation (PMC)Planned
Kirklees Council is undertaking a Preliminary Market Consultation (PMC). This is not an Invitation to tender or request for formal expressions of interest. The Council, as Contracting Authority is issuing a request for information only to assess the reaction of the market and thus make any future procurement process more focused and efficient.
The purpose of this PMC is to alert potential suppliers to an opportunity in relation to supply of the current contact centre solution (telephony and automated switchboard) that is likely to be issued to market early in 2022.
The contract value for this project is unknown at this stage, therefore this PIN is being issued to ensure that any subsequent procurement process undertaken following this PMC is compliant should the contract be valued at above the threshold for Goods and Services.
The Council would like to gain information from the market to shape the future procurement process. Further information on the PMC and response questionnaire is available for interested organisations to access on the YORtender website (yortender.eu-supply.com ↗). Additional information: Further information on this process is available through the regional procurement portal
Responses to the PMC must be made via YORtender no later than 13:00 on 7 January 2022.
Procedure terms & legal framework
From the official record · publisher note attached- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Past planning notice
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 14 Dec 2021, 12:06 GMT
- Last source update
- 14 Dec 2021, 12:06 GMT
- Authority reference
KMCIT-152- FTS notice number
2021/S 000-031075- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0300daFind a Tender
Publisher note: Further information on this process is available through the regional procurement portal https://yortender.eu-supply.com
How it was run
Official notice- Submission deadline
- —
Timeline
14 Dec 2021 → 28 Feb 2022 · 2 dates- Notice published14 Dec 2021, 12:06 GMT
- Tender notice expected28 Feb 2022
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.