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Published 18 Apr 2021, 08:01 BST

Official UK procurement notice

Professional Contact Center Staff Outsourcing – British Council MENA

Official notice

Authority: British Council (Local council)

ServicesRestricted procedure
Sectors: Business Services & Consultancy (79) Delivery: UK
Budget not disclosedValue not published
Submissions closed 31 May 2021
Contract term 4 yrsends 25 Jul 2025 · extension options published · starts 25 Jul 2021

What is being bought

Published requirement description

British Council is looking to engage a supplier for outsourcing call center agents to operate the Regional Contact Center for the British Council based in Egypt

CPV: Call centre

The lotProcurement structure

single lot · no lot value published
Lot #1British Council is looking to engage a supplier for outsourcing call centre agents to…Renewal 4 yrs

British Council is looking to engage a supplier for outsourcing call centre agents to operate the Regional Contact Centre for the British Council based in Egypt

Contract period: 25 Jul 2021 – 25 Jul 2025 (4 yrs)
Delivery: UK
Extensions: up to two additional years with 12-months each after mutual consent from both parties.Variant bids: allowed

Procedure terms & legal framework

From the official record
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes
First published
18 Apr 2021, 08:01 BST
Last source update
18 Apr 2021, 08:01 BST
Authority reference
BC/01749
FTS notice number
2021/S 000-008141
Classification (CPV)
Call centre
Delivery area
UK
Official registry OCID
ocds-h6vhtk-02a73e Find a Tender

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup

Tender documents are also served through a separate tool: https://in-tendhost.co.uk/britishcouncil ↗

Submission deadline
31 May 2021, 22:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/britishcouncil ↗

Timeline

18 Apr 2021 → 31 Aug 2021 · 4 dates
  1. Notice published
    18 Apr 2021, 08:01 BST
  2. Submission deadline
    31 May 2021, 22:00 BST
  3. Contract starts
    25 Jul 2021, 00:00 BST
  4. Bids must remain valid until
    31 Aug 2021, 23:59 BST

Contracting authority & participating public bodies

British Council

Contracting authorityLocal CouncilRegistered CharityRegistered Charity 1 Redman Place, Stratford, London E20 1JQ, London, UKContact name, email Published organisation website ↗

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.