Public Enquiries Call Handling Service

Official notice

Authority: Ofqual (Central government)

ServicesAward procedure without prior publication of a call for competition

Sectors: Business Services & Consultancy (79) Delivery: West Midlands (UKG33)

Awarded value£73,272published contract · exc. VAT

Awarded 21 Jul 2025no call for competition

Awarded to Foundever Operating Corporation Limited

What is being bought

Published requirement description

Requirement to deliver the potential call overflow services from designated office or remote location.

CPV: Call centre

The lotProcurement structure

single lot · no lot value published

Lot #1To help with the overflow of calls from public to OfqualAwarded

Delivery: West Midlands

Extensions: Yes - 2 x 12 months

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 15 May 2026, 15:03 BST
Last source update: 15 May 2026, 15:03 BST
Authority reference: OF1036
FTS notice number: 2026/S 000-044982
Classification (CPV): Call centre
Delivery area: West Midlands (UKG33)
Official registry OCID: ocds-h6vhtk-069a30 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Awarded via a CCS/GCA framework agreement RM6181.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £73,2721 contract exc. VAT

Bids received 2

Contracts signed 1latest 21 Jul 2025

Awarded to	Value	Date	Status
Foundever Operating Corporation Limited	£73,272 †	—	Awarded

Contracts

Contract 044982-2026-1 · Foundever Operating Corporation Limited
Signed
21 Jul 2025
Value
£73,272
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
2bids · 2 electronic	—	—	—

Contracting authority & participating public bodies

Ofqual

Contracting authorityCentral GovernmentBody governed by public lawEducation Floor 2, Friargate, One Station Square, Coventry, West Midlands, CV12FLContact email

Dispute resolution & review bodies

Public Procurement Review ServiceReview body London

Bidders & participating suppliers

1 commercial party on the notice

Foundever Operating Corporation LimitedAwarded supplierGB-COH: 9733553 Earlsdon Park, 53 - 55 Butts Road, Coventry, West Midlands, CV1 3BH

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.