Rail Customer Experience Survey data visualisation and communications support

Lot awarding rule: 9. Tender evaluation The decision to commission a bidder to carry out the project will be made on the basis of quality and cost-effectiveness. Bids should be submitted in accordance with the instructions provided earlier in this document. Unsuccessful bidders will be notified as soon as practicable, and reasons given for the decision. Project proposals will be evaluated by how well they meet the following criteria: • price (30%) • quality (70%). Quality will be assessed based on: • relevant experience of the bidder and key team members, in relation to their proposed roles in the work (20%) • understanding and approach to delivering the brief, including the ability and desire to work collaboratively (40%) • a clear and detailed schedule of work and inputs/outputs including the ability to adapt to the changing needs of the project (10%). As part of your response please include a one-page summary of what you envisage to be the potential risks to the success of the project and the steps you would take in the eventuality that they occur. Tenders should be a maximum length of 12 pages

• Condition of participation

  E. Accessibility

  Accessibility compliance is paramount. The platform must meet Web Content Accessibility Guidelines (WCAG) 2.1 AA standards as a minimum, incorporating features such as screen reader compatibility, keyboard navigation support, alt text capabilities for all visual content, appropriate colour contrast ratios, and compatibility with assistive technologies. The platform should enable content to be presented in clear, structured formats with proper heading hierarchies and descriptive hyperlinks and responsive design

  All content should be fully responsive, automatically optimising viewing experience across desktop, tablet, and mobile devices without compromising functionality or accessibility.

  We are looking for supplier that is willing to work collaboratively and help us build our knowledge base. If successful we see the opportunity to build this approach into more of our work for other transport users going forward.

Reserved participation area

K02000001