Realistic Training Simulation System for Fire Control Operators

North Yorkshire Fire and Rescue Service (NYFRS) aims to procure a training system designed to enhance the preparedness and performance of fire control operators by simulating realistic emergency call scenarios. The system will replicate a wide range of incidents and caller behaviours, enabling operators to experience and respond to lifelike situations in a controlled environment.

Objectives:

• To provide fire control operators with immersive training experiences that closely mirror real-life emergency calls.
• To improve decision-making, communication, and stress management skills under pressure.
• To support continuous professional development through scenario-based learning.
• To ensure consistency and quality in operator training across the service.

Key Features Required:

• A library of diverse, realistic call scenarios covering various incident types (e.g., fires, RTCs, medical emergencies, false alarms).
• Interactive voice simulation with dynamic caller responses.
• Scenario customisation to reflect local risks and operational procedures.
• Performance tracking and feedback tools for trainers and trainees.
• Integration capability with existing control room systems (if applicable).

Expected Outcomes:

• Enhanced operator confidence and competence in handling emergency calls.
• Reduced response times and improved accuracy in call handling.
• Strengthened resilience and adaptability in high-pressure situations.
• A measurable uplift in training quality and operational readiness.

To assist in understanding the market, and developing our Business Case and Procurement strategy, NYFRS would like to invite suitable providers to respond to the following questions:-

1. Would your organisation be interested in bidding for a contract in relation to this requirement? Y/N
2. With reference to the Objectives, Key Features Required and Expected Outcomes detailed above, please provide a brief outline of any relevant Solution(s) your organisation can currently offer.
3. What is unique about your organisation's approach to this Market?
4. Please provide an indicative rate card, and any other licensing, resourcing or costing information you feel may be relevant for implementation of the solution(s) your organisation is able to offer NYFRS.

Information included in response to this Market Engagement exercise will not form part of the assessment of any current or future competitive procurement exercise.

Please send responses to james.buckley@northyorkshire.police.uk, no later than 3pm Friday 14th November