Official UK procurement notice
RfI - Customer Contact Billing and Collection Services (CBC) Renewal Programme
Authority: NI Water and its subsidiaries
What is being bought
Published requirement descriptionBefore launching a procurement procedure to replace existing services and solutions currently supporting channels, customer contact, billing and debt management, NI Water is conducting a formal Pre-Market Engagement (PME) exercise. At a summary level this is intended to inform the marketplace of NI Water’s current position, needs, target outcomes, and thoughts around procurement approach as well as engage with solution vendors and integrators to inform NI Water in support of developing requirements, Target Operating Model, procurement strategy and business case.
CPV: Computer audit and testing services · Computer back-up and catalogue conversion services · Computer network services · Computer support and consultancy services · Computer upgrade services · Computer-related management services · Computer-related professional services · Computer-related services · Custom software development services · Data services · Hardware consultancy services · IT services: consulting, software development, Internet and support · +7 more
The lotProcurement structure
single lot · value publishedLot #1Published value£1
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 30 Jun 2021, 12:34 BST
- Last source update
- 30 Jun 2021, 12:34 BST
- Award evaluation window
- 30 Jul 2021 – …
- FTS notice number
2021/S 000-014943- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02c1d3Find a Tender
How it was run
Official notice- Submission deadline
- 30 Jul 2021, 15:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 30 Jul 2021, 15:30 BST
Timeline
30 Jun 2021 → 28 Oct 2021 · 4 dates- Notice published30 Jun 2021, 12:34 BST
- Submission deadline30 Jul 2021, 15:00 BST
- Bids opened30 Jul 2021, 15:30 BST
- Bids must remain valid until28 Oct 2021, 23:59 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- NI WaterReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.