Official UK procurement notice
Scotland’s Domestic Abuse and Forced Marriage Helpline
Authority: Scottish Government (Central government)
What is being bought
Published requirement descriptionThe Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland’s Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf.
The main objectives of the service are to:
- Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service;
- Provide specialist advice and signposting in relation to domestic abuse and forced marriage;
- Be accessible to anyone who needs the service;
Provide confidentiality and anonymity to anyone using the service.
CPV: Call centre
The lotProcurement structure
single lot · no lot value publishedLot #1AwardedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (9)
- Service Delivery: 30
- Staffing, Knowledge and Expertise: 25
- Equality & Diversity: 10
- Quality of Service: 15
- Cyber Security: 5
- Fair Work First: 5
- Business Continuity and Disaster Recovery (BCDR)): 5
- price: 30
- Sustainable Procurement: 5
Published award criteria (9)
- Service Delivery: 30
- Staffing, Knowledge and Expertise: 25
- Equality & Diversity: 10
- Quality of Service: 15
- Cyber Security: 5
- Fair Work First: 5
- Sustainable Procurement: 5
- Business Continuity and Disaster Recovery (BCDR)): 5
- Price: 30
- Economic & financial standing
Financial Ratios - Bidders must demonstrate a Current Ratio of 1.0 or more.
The current ratio shall be calculated as current assets/current liabilities and shall be based on the previous financial year.
Minimum: - Public Liability Insurance (In the sum not less) - 5,000,000 GBP; - Professional Indemnity Insurance (In the sum not less) - 2,000,000 GBP; - Employer’s Liability Insurance - employer’s liability insurance in accordance with any legal obligation for the time being in force. Suc… - Technical & professional ability
- Supply Chain Management/Tracking Systems Used
- Environmental Management Measures
Minimum: - If bidders intend to use a supply chain to deliver the requirements detailed in the Contract Notice, they should confirm they have (or have access to) the relevant supply chain management and tracking systems to ensure a resilient and sustainable supply chain. This will include…
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 30 of 130 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 4 Mar 2024, 11:23 GMT
- Last source update
- 9 Aug 2024, 08:41 BST
- Award evaluation window
- 7 May 2024 – …
- Authority reference
CASE/662300- FTS notice number
2024/S 000-025141- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-044512Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: Question Scoring Methodology for Award Criteria outlined in invitation to tender 0 Unacceptable. Nil or inadequate response. Fails to demonstrate an ability to meet therequirement. 1 Poor. Response is partially relevant but generally poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled. 2 Acceptable. Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas. 3 Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirements will be fulfilled. 4 Excellent. Response is completely relevant and excellent overall. Please note there are minimum requirements concerning Cyber Security for this contract. Tenderers are also asked to confirm: that they will pay staff that are involved in the delivery of services under the contract, at least the real Living Wage. they will meet standards on payment of subcontractors Tenderers who do not pass these questions will not be subject to Commercial Analysis. As a result the tender will not be considered further. Bidders must complete the SPD (Scotland) to demonstrate adherence to the Exclusion and Selection Criteria for this procurement. If there are named subcontractors/technicians upon which the bidder will rely to meet the selection criteria, these named parties must complete and reattach the SPD Supplier Response Form attached to SPD. (SC Ref:774770)
How it was run
Official notice- Submission deadline
- 7 May 2024, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 7 May 2024, 12:00 BST
Timeline
19 Mar 2024 → 9 Aug 2024 · 5 dates- Next notice expected19 Mar 2024
- Submission deadline7 May 2024, 12:00 BST
- Bids opened7 May 2024, 12:00 BST
- Contract starts3 Jun 2024, 00:00 BST
- Notice published9 Aug 2024, 08:41 BST
Notice history
4 events · 5 releases on Find a Tender · since 5 Apr 2024- Status changed to active5 Apr 2024, 11:24 BST
- Procurement method changed5 Apr 2024, 11:24 BST
- Deadline published: 7 May 2024, 12:00 BST5 Apr 2024, 11:24 BST
- Status changed to complete9 Aug 2024, 08:41 BST
Published amendments (1)
PCS-Tender The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 26269. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
Routine re-releases (5)
- 2024-04: 1 release · 5 Apr 2024
- 2024-03: 1 release · 4 Mar 2024
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Scottish Women's AidSMESubcontracting: declared | £3,318,834 † | — | Awarded |
Contracts
Contract 025141-2024-CASE 662300-1 · Scottish Women's AidSME
- Signed
- 10 Jul 2024
- Value
- £3,318,834
- Period
- … – 31 Mar 2026
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic · 2 from abroad | 2 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- Scottish Women's AidAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.