Service Management L2 (Manned) Helpdesk

Official notice

Authority: NS&I (Central government)

Services

Sectors: IT Services & Software (72) Delivery: UK

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 15 Jun 2026from the planned procurement notice

Contract term 1 yr 8 moends 31 May 2028 · up to 31 May 2030 with extensions · starts 1 Oct 2026

What is being bought

Published requirement description

Provision of a centralised helpdesk for NS&I and Supplier Staff. Level 2 i.e. manned.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1PlannedRenewal 1 yr 8 mo

Contract period: 1 Oct 2026 – 31 May 2028 (1 yr 8 mo) · up to 31 May 2030 with extensions

Delivery: UK

Extensions: Extension options published

72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record

Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 23 May 2025, 16:54 BST
Last source update: 22 May 2026, 10:28 BST
FTS notice number: 2026/S 000-047580
Latest notice: Pipeline notice (UK1)
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: UK
Official registry OCID: ocds-h6vhtk-0524ad Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

23 May 2025 → 1 Oct 2026 · 4 dates

Planning notice published
23 May 2025, 16:54 BST
Latest notice published158 days ago
22 May 2026, 10:28 BST
Tender notice expected134 days ago
15 Jun 2026, 23:59 BST
Contract starts27 days ago
1 Oct 2026, 00:00 BST

Notice history

2 events · 2 releases on Find a Tender · since 23 May 2025

Pipeline notice published
23 May 2025, 16:54 BST
UK1
Pipeline notice published
22 May 2026, 10:28 BST
UK1

Published amendments (1)

Updates to tender notice and contract start/end dates.

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

NS&I

Contracting authorityPublic authority - central government GB-PPON: PJNT-9481-WXVY Riverside House, 2A Southwark Bridge Road, London, London, SE1 9HAContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender22 May 2026, 10:28 BST
Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender23 May 2025, 16:54 BST