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Published 5 Feb 2024, 09:52 GMT

Official UK procurement notice

Single Service Centre - Serco

Official notice

Authority: Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency (Central government)

Services
Sectors: Business Services & Consultancy (79) Delivery: UK
Awarded value£211,876,933published contract · exc. VAT
Awarded 16 Feb 2022
Awarded to Serco Limited
Contract term 2 yrsends 16 Feb 2024 · starts 16 Feb 2022

What is being bought

Published requirement description

No description was published on the notice. See the official documents.

CPV: Call centre

The lotProcurement structure

single lot · no lot value published
Lot #1Extension of original contract term 2 yrs
Contract period: 16 Feb 2022 – 16 Feb 2024 (2 yrs)
Delivery: UK · United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World
79512000 Call centre

Procedure terms & legal framework

From the official record
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
5 Feb 2024, 09:52 GMT
Last source update
5 Feb 2024, 09:52 GMT
FTS notice number
2024/S 000-003646
Classification (CPV)
Call centre
Delivery area
UK
Official registry OCID
ocds-h6vhtk-043712 Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

16 Feb 2022 → 5 Feb 2024 · 2 dates
  1. Contract starts
    16 Feb 2022
  2. Notice published
    5 Feb 2024, 09:52 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £211,876,9331 contract exc. VAT
Contracts signed 1latest 16 Feb 2022
Awarded toValueDateStatus
Serco Limited£211,876,933 †—Awarded

Contracts

  • Contract 003646-2024-C71078-1 · Serco Limited

    Signed
    16 Feb 2022
    Value
    £211,876,933
    Period
    15 Feb 2024 – 25 Feb 2025
    Status
    active
    • Change (1) Call-off Expiry date ’23:59 on 15th February 2024’ shall be DELETED and REPLACED with ’23:59 on 15th February 2025’.<br/>(2) Call Off Schedule 1 (Transparency Reports) Annex A: List of Transparency Reports.<br/>(3) Call Off Schedule 5 – (Call-Off Pricing) - Add new Definitions and factor in Real Living Wage.<br/>(4) Annex 5 – Invoicing Process updated<br/>(5) Call Off Schedule 14 – (Service Levels) Add new Definitions<br/>(5b) Part A: Service Levels, Service Credits and Key Performance Indicators amended.<br/>(5c) Part B: Performance Monitoring amended, Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: To extend the term of the contract for 12 months until 15th February 2025 and vary Service Levels to meet revised requirements.

Contracting authority & participating public bodies

Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency

Contracting authorityCentral Government 10 South Colonnade, London, London, E14 4PUContact name, email

Dispute resolution & review bodies

  • The High CourtReview body London

Bidders & participating suppliers

1 commercial party on the notice
  • SERCO LIMITEDAwarded supplier00242246 Serco House, 16 Bartley Wood Business Park, Hook, UK, RG27 9UY

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.