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Published 20 Sept 2022, 20:29 BST

Official UK procurement notice

Smart Ticketing System for the Mersey Ferries

Official notice

Authority: Merseytravel (Public body)

ServicesOpen procedureSME suitable
Sectors: IT Services & Software (72) Delivery: North West (UKD7)
Published estimate£490,000exc. VAT17.1% above published estimate
Submissions closed 20 Oct 2022awarded 24 Jan 2023
Awarded to Palisis AG

What is being bought

Published requirement description

Merseytravel and the Liverpool City Region Combined Authority (LCRCA) are looking to

procure a Tickets, Online and Point of Sale Solution for the Mersey Ferries.

We are looking to appoint a provider for 3 years with the option to extend on a 24-month

rolling basis thereafter up to a maximum of a further 4 years.

The new booking platform is at the heart of the requirement. It requires a central back office

EPOS system which will manage all aspects of the product sales in real time, delivered simultaneously through multiple sales channels including online via

a). the Mersey Ferries website;

b). through the systems POS at Sales Desks such as at Ferry Terminals;

c). through LCRCA call centres and office locations;

d). through Self Service Kiosks at core locations;

e). through OTA’s and Channel Managers; and

f). via local Partner sales portals.

  • Recurrence: The procurement process will start approx. 6-12 months before the end of the contract.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedRenewal
Delivery: North West
Extensions: We are looking to appoint a provider for 3 years (36 months) with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years. The maximum duration of the contract including extensions would be 84 months.Variant bids: not allowed
72000000 IT services: consulting, software development, Internet and support

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 40%
Published award criteria (2)
  • Quality: 60
  • Price: 40
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · The procurement process will start approx. 6-12 months before the end of the contract.
First published
20 Sept 2022, 20:29 BST
Last source update
24 Feb 2023, 13:53 GMT
Award evaluation window
20 Oct 2022 – …
Authority reference
DN620706
FTS notice number
2023/S 000-005558
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
North West (UKD7)
Official registry OCID
ocds-h6vhtk-0369c9 Find a Tender
Review and risk notes
Review procedure

Review procedures are as set out in the Public Contract Regulations 2015.

Proceedings under the Public Contract Regulations 2015 are time limited and any such

proceedings must be brought in the High Court of England and Wales.

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Submission deadline
20 Oct 2022, 11:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
120 days from the deadline
Bids opened
20 Oct 2022, 11:00 BST
Detailed submission instructions & authority contactsFrom official release

www.the-chest.org.uk ↗

Timeline

20 Oct 2022 → 24 Feb 2023 · 3 dates
  1. Submission deadline
    20 Oct 2022, 11:00 BST
  2. Bids opened
    20 Oct 2022, 11:00 BST
  3. Notice published
    24 Feb 2023, 13:53 GMT

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    24 Feb 2023, 13:53 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £573,6201 contract exc. VAT
Bids received 109 from SMEs
Contracts signed 1latest 24 Jan 2023
Awarded toValueDateStatus
Palisis AGSME£573,620 †—Awarded

Contracts

  • Smart Ticketing System for the Mersey Ferries · Palisis AGSME

    Signed
    24 Jan 2023
    Value
    £573,620
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
10bids · 10 electronic · 10 from abroad9——

Contracting authority & participating public bodies

Merseytravel

Contracting authorityPublic bodyBody governed by public lawPublic Transport 1 Mann Island, Liverpool, North West, L3 1BPContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice
  • Palisis AGAwarded supplier Seestrasse 25, Zollikon, CH, 8702

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria