Find a TenderAwardedContract award notice

Published 3 Apr 2025, 15:20 BST

Official UK procurement notice

Strategic CRM Platform · UK public procurement notice

Official notice

Authority: UNIVERSITY OF LANCASTER (Education)

GoodsCompetitive flexible procedureAbove thresholdSME suitable

Sectors: Software Packages & ERP (48) Delivery: North West (UKD)

Published estimate£3,500,000≈ £700k / year · £3,500,000 inc. VAT

Submissions closed 7 May 2025awarded 5 Mar 2026

Award (standstill) to Creation Technology Solutions Limited

Contract term 5 yrsends 31 Jul 2030 · starts 1 Aug 2025

What is being bought

Published requirement description

Lancaster University has procured a strategic CRM platform to deliver a transformative student and staff experience, aligning closely with our strategic ambition of becoming a globally recognised leader among higher education institutions.

How the procedure runs: As stated in the Invitation to Participate documents in Lancaster University's e-tendering system, Intend. https://in-tendhost.co.uk/lancaster/aspx/Home

CPV: Software package and information systems

The lotProcurement structure

single lot · value published

Lot #1Awarded 5 yrsPublished value£3,500,000

Contract period: 1 Aug 2025 – 31 Jul 2030 (5 yrs)Value: £3,500,000 exc. VAT · £3,500,000 inc. VAT

Delivery: North West

Second stage: 3–5 candidates invited to tender

48000000 Software package and information systems

Pre-qualification & selection criteria (PQQ)3

Economic & financial standing
As set out in the Procurement Documents
Technical & professional ability
As set out in the Procurement Documents
Condition of participation
As per the Invitation to Participate document
shortlisting

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality
Price

Conditions of participation3

Economic & financial standing
As set out in the Procurement Documents
Technical & professional ability
As set out in the Procurement Documents
Condition of participation
As per the Invitation to Participate document
shortlisting

Procedure terms & legal framework

From the official record

Procedure method: Competitive flexible procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Goods
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 3 Apr 2025, 15:20 BST
Last source update: 11 Mar 2026, 08:13 GMT
Award evaluation window: Submission end – 28 Jul 2025
Authority reference: SP251418
FTS notice number: 2025/S 000-012871
Latest notice: Contract award notice (UK6)
Classification (CPV): Software package and information systems
Delivery area: North West (UKD)
Official registry OCID: ocds-h6vhtk-04fcd6 Find a Tender

How it runs: As stated in the Invitation to Participate documents in Lancaster University's e-tendering system, Intend.
in-tendhost.co.uk/lancaster/aspx/Home ↗

How it was run

Official notice

Run through: In-tend · Who buys & how to bid on In-tend

Supplier login requiredElectronic submission allowedLanguage: EN

Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup

Requests to participate (first stage): 7 May 2025, 12:00 BST
Submission deadline: 7 May 2025, 12:00 BST
Clarification deadline: 30 Apr 2025, 16:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

www.in-tendhost.co.uk/lancaster/aspx/Home ↗

Timeline

3 Apr 2025 → 23 Mar 2026 · 8 dates

Tender notice published
3 Apr 2025, 15:20 BST
Clarification questions by
30 Apr 2025, 16:00 BST
Submission deadline
7 May 2025, 12:00 BST
Award decision expected by
28 Jul 2025, 23:59 BST
Contract starts
1 Aug 2025, 00:00 BST
Assessment summaries sent235 days ago
6 Mar 2026
Latest notice published230 days ago
11 Mar 2026, 08:13 GMT
Standstill ends217 days ago
23 Mar 2026, 23:59 GMT

Notice history

4 events · 2 releases on Find a Tender · since 3 Apr 2025

Tender notice published
3 Apr 2025, 15:20 BST
UK4
Contract award notice published
11 Mar 2026, 08:13 GMT
UK6
Status changed to complete
11 Mar 2026, 08:13 GMT
Contract signature expected
25 Mar 2026, 23:59 GMT
scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £1,087,6131 award exc. VAT

Bids received 33 from SMEs

Awarded to	Value	Date	Status
Creation Technology Solutions LimitedSME8 Apr 2026 – 23 Apr 2028 · up to 31 Jul 2028Extensions: To ensure all phases of work are complete	£1,087,613	5 Mar 2026standstill to 23 Mar 2026	Standstill

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
3final-stage tenders	3	0	—

Contracting authority & participating public bodies

UNIVERSITY OF LANCASTER

Contracting authorityPublic authority - sub-central government GB-COH: RC000657 · GB-PPON: PHYT-3516-XDZY Bailrigg, Lancaster, North West, LA1 4YWContact email

Bidders & participating suppliers

1 commercial party on the notice

Creation Technology SolutionsAwarded supplierGB-COH: 05953173 The Barley Mow Centre, Chiswick, London, London, W4 4PHContact email

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

Bidding documents and specificationstenderBidding documents and specifications

Notices published for this procedure

Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender11 Mar 2026, 08:13 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender3 Apr 2025, 15:20 BST