Official UK procurement notice
Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT's railway stations
Authority: WEST MIDLANDS TRAINS LIMITED (Public body)
What is being bought
Published requirement descriptionWMT's digital customer information system (CIS) contract with Blackbox Company (UK) Ltd (WMT 2462) ran until the 30th of September 2025. Under the existing contract, work was split into Phase 1 software and Phase 2 software- which are codependent to run a compliant CIS system. Both stage 1&2 software have been amalgamated into one software licence to cover all DCIS devices at stations. A 12 month direct award for the extension of services till 30th September 2026 will enable continuous access to the customer information systems and avoid disruption,
CPV: Communication and multimedia software package
The lotProcurement structure
single lot · no lot value publishedLot #1Extension of the existing services
Extension of the existing services. Blackbox Company (UK) Ltd provide the Digital Customer Information System. This enhances the passenger journey, supports the frontline staff and enables better response from control rooms.
Procedure terms & legal framework
From the official record- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Goods
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 7 Oct 2025, 15:26 BST
- Last source update
- 7 Oct 2025, 15:26 BST
- FTS notice number
2025/S 000-062949- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05a9bcFind a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
WMT intend to award a contract directly to the incumbent supplier for the continued provision of the Customer Information System for a period of 12 months.
The decision is made under Regulation 50 of UCR 2016 on the grounds that competition is absent due to technical reasons.
WMT are requesting continuation of the Blackbox software only. This software is only compatible with current screens that were fitted 2024, should WMT retender and another supplier successful it will cause major disruption to service as new screens will be required to support the software.
The Blackbox system is a business critical application that underpins the delivery of real-time customer information across the network.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| BLACKBOX COMPANY (UK) LIMITEDExtension of contract for continued access to the CIS software | — | — | Awarded |
Contracts
Extension of contract for continued access to the CIS software · BLACKBOX COMPANY (UK) LIMITED
- Signed
- 12 Feb 2024
- Value
- —
- Status
- active
Contracting authority & participating public bodies
Dispute resolution & review bodies
- West Midlands Train LtdReview body
Bidders & participating suppliers
1 commercial party on the notice- Blackbox Company (UK) LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.