Find a TenderAwarded
Published 9 Jan 2025, 21:49 GMT

Official UK procurement notice

Support for Delivering Safety Communications for MHRA

Official notice

Authority: MHRA (Central government)·Consortium: 2 public authorities

ServicesOpen procedure
Published estimate£200,000≈ £33k / year
Submissions closed 11 Feb 2025awarded 30 Apr 2025
Awarded to HSJ Information Ltd
Contract term 6 yrsends 16 Mar 2031 · starts 17 Mar 2025

What is being bought

Published requirement description

The objective of this Procurement Call for Competition is to award one Contract to support delivery of the MHRA’s communications to healthcare professionals (HCPs) and facilitate improved safety communications including optimising engagement rates and reach. <br/><br/>The MHRA seeks the appointment of a Supplier who has experience of and expertise in:<br/>- issuing broad email campaigns to a large audience including but not limited to NHS email addresses.<br/> Please note, the Supplier would need to own or have access to the email addresses/contacts for a range of HCPs<br/>- maintaining contact details to ensure up-to-date, and seeking to expand the contacts database.<br/>- formatting and dispatching communications/emails (including ability to deal with NHS firewall/security challenges).<br/><br/>Procurement under PCR 2015.

CPV: Database services · Marketing services

The lotProcurement structure

single lot · value published
Lot #1Safety communication is a critical part of the Medicines and Healthcare Products…Awarded 6 yrsPublished value£200,000

Safety communication is a critical part of the Medicines and Healthcare Products Regulatory Agency (MHRA)’s work, with the potential for a major and immediate impact on public health and safety, and consequently our corporate reputation. It is essential therefore that we issue effective communications and trusted advice via appropriate channels to relevant audiences, in a timely manner, to support patient safety and public health. <br/><br/>The objective of this Procurement Call for Competition is to award one Contract to support delivery of the MHRA’s communications to healthcare professionals (HCPs) and facilitate improved safety communications including optimising engagement rates and reach. <br/><br/>The MHRA seeks the appointment of a Supplier who has experience of and expertise in:<br/>- issuing broad email campaigns to a large audience including but not limited to NHS email addresses.<br/> Please note, the Supplier would need to own or have access to the email addresses/contacts for a range of HCPs<br/>- maintaining contact details to ensure up-to-date, and seeking to expand the contacts database.<br/>- formatting and dispatching communications/emails (including ability to deal with NHS firewall/security challenges).<br/><br/>Procurement under PCR 2015.

Contract period: 17 Mar 2025 – 16 Mar 2031 (6 yrs)
Delivery: UK · UK
Variant bids: not allowed

What it takes to win
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How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 65%Price: 25%Social value: 10%
Published sub-criteria (6)
  • Suitability of Supplier and Subcontractors and Demonstration of Understanding: 12%
  • Relevance of Capability and Methodology: 32%
  • Quality of Supplier Staff and Robustness of Contract Management, Performance Arrangements: 11%
  • Assurances on Information Security and Data Protection: 10%
  • Price: 25%
  • Social Value: 10%
Published award criteria (6)
  • Suitability of Supplier and Subcontractors and Demonstration of Understanding: 12
  • Relevance of Capability and Methodology: 32
  • Quality of Supplier Staff and Robustness of Contract Management, Performance Arrangements: 11
  • Assurances on Information Security and Data Protection: 10
  • Social Value: 10
  • Price: 25
What this means for your bid
  • Price carries 25 of 100 points: a 10% discount moves about 2.5 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes
First published
9 Jan 2025, 21:49 GMT
Last source update
24 May 2025, 20:41 BST
Award evaluation window
11 Feb 2025 – …
Authority reference
C347161
FTS notice number
2025/S 000-027345
Classification (CPV)
Database servicesMarketing services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-04ced9 Find a Tender

Publisher note: For the Invitation to Tender document, please go onto our e-procurement portal/system Atamis (https://health-family.force.com/s/Welcome) and register - then you can see the full details for our Requirements ref C327833.

How it was run

Official notice
Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Supplier login requiredLanguage: EN
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Submission deadline
11 Feb 2025, 12:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
60 days from the deadline
Bids opened
11 Feb 2025, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

11 Feb 2025 → 24 May 2025 · 4 dates
  1. Submission deadline
    11 Feb 2025, 12:00 GMT
  2. Bids opened
    11 Feb 2025, 12:00 GMT
  3. Contract starts
    17 Mar 2025
  4. Notice published
    24 May 2025, 20:41 BST

Notice history

3 events · 3 releases on Find a Tender · since 10 Jan 2025
  1. Buyer details updated
    10 Jan 2025, 18:43 GMT
  2. Status changed to complete
    24 May 2025, 20:41 BST
  3. Buyer details updated
    24 May 2025, 20:41 BST
Published amendments (1 · 0 deadline changes)
WhenWhatBeforeAfterShift
—TextII.2.7.416 March 203116 March 2028
—TextII.2.7.5NoYes

1 amendment published without a description.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £375,0001 contract exc. VAT
Bids received 1
Contracts signed 1latest 30 Apr 2025
Awarded toValueDateStatus
HSJ Information Ltd£375,000 †—Awarded

Contracts

  • Contract 027345-2025-1 · HSJ Information Ltd

    Signed
    30 Apr 2025
    Value
    £375,000
    Period
    … – 16 Mar 2031
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1bids · 1 electronic———

Contracting authority & participating public bodies

2 public bodies on the notice

MHRA

Contracting authorityCentral GovernmentMinistry or any other national or federal authority, including their regional or local subdivisionsHealth MHRA 10 South Colonnade, London, UK, E14 4PUContact name, email

Bidders & participating suppliers

1 commercial party on the notice
  • HSJ Information LTD.Awarded supplier02530185 5th Floor, Aldgate Tower, 2 Leman Street, London, UK, E1 8FAContact email, phone

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria