Sydenham School ICT Managed Service

Sydenham School is a vibrant school community and one in which we place a strong emphasis on the quality of relationships across the school. We have high standards and high expectations in the belief that every student can perform highly. We are an inclusive, diverse, comprehensive school rooted in our local community. The school is driven by a set of core values that include hard work (endeavour), creativity, open mindedness and kindness.

We are a World Class High Performance Learning (HPL) School in which every student is given both the opportunity as well as the support to excel. We are proud to have been awarded this status in the summer of 2018. Excellent learning and teaching lies at the heart of all that we do and ensuring that pedagogy is outstanding across the school is central to our overarching vision.

Sydenham School benefits from excellent facilities that include state of the art STEM (Science, Technology, Engineering and Maths) buildings and a renovated building dating from the Edwardian era. Both sets of buildings offer a strong mixture of tradition and innovation, which affords the very best opportunities for all our students to be successful. The school has a role of approximately 1500 pupils.

The companies identified from these shortlisting questions to receive the ITT will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include all equipment and service regarding ICT, including but not be limited to;

• strategic advice and direction to the School regarding ICT
• a core 50 week onsite service
• service desk 365 days, minus bank holidays
• monitor and management 365 days p/a
• local staffing that bidders deem necessary to deliver the SLA
• responsibility for design, specification, installation and management of all ICT infrastructure
• supply of goods and services based on an agreed Best Value (BV) approach
• management of all ICT against an agreed SLA
• management of 3rd parties
• relevant monitoring, management, patching and reporting
• training - technical and curriculum as necessary
• expectation that the provider will drive innovation in both technical and curriculum development
• risk registers and inventory management
• collective partnership targets regarding support for e.g. support for ICT in the community

Bidders should note the following;

• We expect TUPE to apply from the incumbent supplier