Official UK procurement notice
Telephone and Messaging Based Advice & Guidance Service for Health Professionals
Authority: NHS Hertfordshire and West Essex Integrated Care Board (NHS & healthcare)
What is being bought
Published requirement descriptionNHS Hertfordshire and West Essex Integrated Care Board (referred to as the Commissioner) invited suitably qualified and experienced providers to express their interest in delivering an Telephone and Message based Advice and Guidance Service to Health Care Professionals across the NHS Hertfordshire and West Essex Integrated Care System.
CPV: IT services: consulting, software development, Internet and support · Miscellaneous health services
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£3,000,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (11)
- Service Delivery: 14%
- Workforce: 4%
- Patient / Service User Focus: 6%
- Information Management and Technology: 8%
- Mobilisation and Continuity: 5%
- Systems: 10%
- Contract Management: 6%
- Clinical Governance Performance Quality: 9%
- Information Governance: 8%
- Finance: 20%
- Social Value: 10%
Published award criteria (11)
- Service Delivery: 14
- Workforce: 4
- Patient / Service User Focus: 6
- Information Management and Technology: 8
- Mobilisation and Continuity: 5
- Systems: 10
- Contract Management: 6
- Social Value: 10
- Clinical Governance Performance Quality: 9
- Information Governance: 8
- Finance: 20
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 12 Feb 2024, 18:06 GMT
- Last source update
- 20 Aug 2024, 08:57 BST
- Award evaluation window
- 15 Mar 2024 – …
- Authority reference
C244252- FTS notice number
2024/S 000-026389- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-043982Find a Tender
How it was run
Official noticeTender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗
- Submission deadline
- 9 Apr 2024, 17:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 15 Mar 2024, 18:00 GMT
Timeline
15 Mar 2024 → 20 Aug 2024 · 5 dates- Bids opened15 Mar 2024, 18:00 GMT
- Submission deadline9 Apr 2024, 17:00 BST
- Bids must remain valid until15 Jun 2024, 23:59 BST
- Contract starts1 Aug 2024, 00:00 BST
- Notice published20 Aug 2024, 08:57 BST
Notice history
2 events · 3 releases on Find a Tender · since 6 Mar 2024- Deadline moved to 9 Apr 2024, 17:00 BST6 Mar 2024, 19:42 GMT+25 days · was 15 Mar 2024, 17:00 GMT
- Status changed to complete20 Aug 2024, 08:57 BST
Published amendments (1 · 1 deadline change)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | Contract periodII.2.7 | 1 Aug 2024 | 1 Sept 2024 | +31 d |
| — | Contract periodII.2.7.4 | 31 Jul 2029 | 31 Aug 2029 | +31 d |
| — | DeadlineIV.2.2.1 | 15 Mar 2024 | 9 Apr 2024 | +25 d |
| — | Bid openingIV.2.7.1 | 15 Mar 2024 | 9 Apr 2024 | +25 d |
1 amendment published without a description.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| CONSULTANT CONNECT LIMITED | £2,761,290 † | — | Awarded |
Contracts
Contract 026389-2024-1 · CONSULTANT CONNECT LIMITED
- Signed
- 19 Aug 2024
- Value
- £2,761,290
- Period
- … – 31 Jul 2029
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
- The High CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- Consultant ConnectAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.