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Published 23 May 2025, 16:16 BST

Official UK procurement notice

Telephony and Workforce Management

Official notice

Authority: LONDON NORTH EASTERN RAILWAY LIMITED (Public body)

GoodsOpen procedureAbove thresholdUtilitiesSME suitable
Sectors: Software Packages & ERP (48) Delivery: UK
Planned pipeline value£1,600,000pipeline notice, not a live tender
Tender notice expected 1 Sept 2025from the planned procurement notice
Contract term 3 yrsends 31 Jul 2030 · up to 31 Jul 2031 with extensions · starts 1 Aug 2027

What is being bought

Published requirement description

Telephony and Workforce Management provision for our Contact Centre

CPV: Software package and information systems

The lotProcurement structure

single lot · no lot value published
Lot #1PlannedRenewal 3 yrsSME
Contract period: 1 Aug 2027 – 31 Jul 2030 (3 yrs) · up to 31 Jul 2031 with extensions
Delivery: UKEligibility: SME eligible
Extensions: Extension options published
48000000 Software package and information systems

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Goods
Notice status
Past planning notice
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Utilities
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
23 May 2025, 16:16 BST
Last source update
23 May 2025, 16:16 BST
Authority reference
LNER10022
FTS notice number
2025/S 000-026903
Latest notice
Pipeline notice (UK1)
Classification (CPV)
Software package and information systems
Delivery area
UK
Official registry OCID
ocds-h6vhtk-052456 Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

23 May 2025 → 1 Aug 2027 · 3 dates
  1. Planning notice published
    23 May 2025, 16:16 BST
  2. Tender notice expected
    1 Sept 2025, 23:59 BST
  3. Today
    28 Oct 2026
  4. Contract startsin 276 days
    1 Aug 2027, 00:00 BST

Notice history

1 event · 1 release on Find a Tender
  1. Pipeline notice published
    23 May 2025, 16:16 BST
    UK1

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

LONDON NORTH EASTERN RAILWAY LIMITED

Contracting authorityPublic undertaking GB-COH: 04659712 · GB-PPON: PQZP-5496-ZTHY West Offices, York, Yorkshire & Humber, YO1 6GAContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender