Tenant Satisfaction Measure Surveys

Official notice

Authority: Thrive (Public body)

Below threshold - limited competitionSME suitable

Sectors: Business Services & Consultancy (79) Delivery: Delivery location not published

Awarded value£180,000published award · inc. VAT

Awarded 7 May 2025

Awarded to Emotional Logic Ltd

What is being bought

Published requirement description

Thrive Homes are seeking a provider of customer research services with proven experience of carrying out tenant satisfaction measure questionnaires and ensuring that all of the requirements of the Regulator of Social Housing Tenant Satisfaction Measure surveys are met.

To view this notice, please click here:

www.delta-esourcing.com/delta/viewNotice.html ↗

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

79311000 Survey services 79342311 Customer satisfaction survey

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - limited competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 14 May 2025, 12:05 BST
Last source update: 14 May 2025, 12:05 BST
Authority reference: TH 3138
FTS notice number: 2025/S 000-021205
Latest notice: Contract award notice (UK6)
Delivery area: Not published
Official registry OCID: ocds-h6vhtk-0512eb Find a Tender

Notice history

2 events · 1 release on Find a Tender · since 14 May 2025

Contract award notice published
14 May 2025, 12:05 BST
UK6
Contract signature expected
21 May 2025, 00:59 BST
scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value (inc. VAT) £180,0001 award inc. VAT; no net value published

Bids received 41 from SMEs

Awarded to	Value	Date	Status
Emotional Logic LtdSMETSM Surveys21 May 2025 – 19 May 2028 · up to 19 May 2030Extensions: Initial three-year period with the option to extend by a further two years	£180,000 inc. VAT	7 May 2025	Awarded

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
4final-stage tenders · 5 at stage one	1	0	—

Contracting authority & participating public bodies

Thrive Homes

Contracting authorityPublic authority - sub-central government GB-PPON: PHBB-8926-WHGM Westside, London Road, Hemel Hempstead, East of England, HP3 9TDContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Emotional Logic LtdAwarded supplier Studio 25/26, Walker Road, Newcastle, North East, NE6 1ABContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender14 May 2025, 12:05 BST