Official UK procurement notice
Tenant Satisfaction Survey · UK public procurement notice
Authority: Wythenshawe Community Housing Group (WCHG) (Housing)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionWCHG is seeking to appoint a professional and experienced research organisation to deliver our Tenant Satisfaction Measures (TSM) perception survey in line with the requirements set out by the Regulator of Social Housing.
CPV: Customer satisfaction survey · Survey conduction services · Survey services · Telephone survey services
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Below threshold - limited competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Below threshold
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 13 Mar 2025, 11:47 GMT
- Last source update
- 1 Jul 2025, 14:54 BST
- Authority reference
692- FTS notice number
2025/S 000-036463- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04ec9dFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
13 Mar 2025 → 1 Jul 2025 · 4 dates- Planning notice published13 Mar 2025, 11:47 GMT
- Market engagement1 Apr 2025, 00:59 BST
The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on.
We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines.
We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes.
We are looking for a partner that is able to deliver the first survey in June/July 2025.
- Contract starts15 Apr 2025
- Latest notice published1 Jul 2025, 14:54 BST
Notice history
6 events · 2 releases on Find a Tender · since 13 Mar 2025- Preliminary market engagement notice published13 Mar 2025, 11:47 GMTUK2
- Contract award notice published1 Jul 2025, 14:54 BSTUK6
- Status changed to complete1 Jul 2025, 14:54 BST
- Procurement method changed1 Jul 2025, 14:54 BST
- Buyer details updated1 Jul 2025, 14:54 BST
- Contract signature expected1 Jul 2025, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Kwest Research LimitedSME1 Jul 2025 – 30 Jun 2026 · up to 30 Jun 2027Extensions: Contract set up 1+1+1 | £89,004 inc. VAT | 27 May 2025 | Awarded |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2final-stage tenders · 3 at stage one | 2 | 0 | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Wythenshawe Community Housing Group LimitedContracting authorityPublic authority - sub-central government
Bidders & participating suppliers
1 commercial party on the notice- KWEST RESEARCH LIMITEDAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender