Official UK procurement notice
Tender for the provision of Telephony Services
Authority: Housing 21 (Public body)
What is being bought
Published requirement descriptionChanges in working practice within Housing 21, including the devolved model, increased mobile working, flexible working and working from home have meant that the existing infrastructure and services provided by Housing 21 are no longer fit for purpose to meet the organisations current and future needs. These changes have been accelerated considerably since the effect of COVID19 which has seen a huge shift in remote working requirements.
CPV: Telecommunications services
The lotProcurement structure
single lot · value publishedLot #1Housing 21 wishes to move to a cloud-based telephony solution based around Microsoft…Published value£650,000
Housing 21 wishes to move to a cloud-based telephony solution based around Microsoft Phone system with Teams, with additional Contact Centre and Attendant Console functionality, and retire the on-premise Cisco based phone system and MPLS network that supports it.
The key deliverables of the project are:
Connectivity to the PSTN network to allow inbound and outbound external calls via Teams.
Set-up and configuration of Microsoft Teams telephony.
Provision, set-up, and configuration of new Contact Centre (as a Service) software, integrated with MS Teams.
Provision, set-up, and configuration of new Attendant Console (as a Service) software, integrated with MS Teams. Additional information: To respond to this opportunity please click here: www.delta-esourcing.com/respond/H37C9H7M69 ↗
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality including Technical Requirements: 70%
- Price: 30%
Published award criteria (2)
- Quality including Technical Requirements: 70
- Price: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 24 Nov 2021, 12:15 GMT
- Last source update
- 24 Nov 2021, 12:15 GMT
- Award evaluation window
- 21 Jan 2022 – …
- FTS notice number
2021/S 000-029243- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02f9aaFind a Tender
Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Birmingham:-Telecommunications-services./H37C9H7M69 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/H37C9H7M69 GO Reference: GO-20211124-PRO-19287155
How it was run
Official notice- Submission deadline
- 21 Jan 2022, 12:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 21 Jan 2022, 12:00 GMT
Timeline
24 Nov 2021 → 21 Jan 2022 · 3 dates- Notice published24 Nov 2021, 12:15 GMT
- Submission deadline21 Jan 2022, 12:00 GMT
- Bids opened21 Jan 2022, 12:00 GMT
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.