Find a TenderAwarded

Published 26 Mar 2021, 17:08 GMT

Official UK procurement notice

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

Official notice

Authority: South Gloucestershire Council (Local council)

GoodsCompetitive procedure with negotiation

Sectors: Software Packages & ERP (48) Delivery: South West (UKK12)

Budget not disclosedValue not published

Awarded 12 Mar 2021

Awarded to Modality Systems Limited

What is being bought

Published requirement description

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

CPV: Contact management software package · Interactive voice response software package · Voice recognition software package

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: South West

48314000 Voice recognition software package 48512000 Interactive voice response software package

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 50%Price: 50%

Published sub-criteria (2)

Ability to meet requirements: 50%
Whole life cost: 50%

Published award criteria (2)

Ability to meet requirements: 50
Whole life cost: 50

What this means for your bid

Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Competitive procedure with negotiation
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 26 Mar 2021, 17:08 GMT
Last source update: 26 Mar 2021, 17:08 GMT
Authority reference: DN419194
FTS notice number: 2021/S 000-006272
Classification (CPV): Contact management software packageInteractive voice response software packageVoice recognition software package
Delivery area: South West (UKK12)
Official registry OCID: ocds-h6vhtk-029ff2 Find a Tender

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Bids received 5

Contracts signed 1latest 12 Mar 2021

Awarded to	Value	Date	Status
Modality Systems LimitedSME	—	—	Awarded

Contracts

Contract 006272-2021-DN419194-1 · Modality Systems LimitedSME
Signed
12 Mar 2021
Value
—
Status
active

Bid statistics published by the authority

Lot	Bids	SME	VCSE	Valid bid range
The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive…	5bids	—	—	£483,143 – £1,320,395
Whole notice	—	—	—	£483,143 – £1,320,395

Contracting authority & participating public bodies

South Gloucestershire Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Council Offices, Badminton Road, Yate, South West, BS37 5AFContact name, email

Bidders & participating suppliers

1 commercial party on the notice

Modality Systems LtdAwarded supplier St.Albans, South West

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.