The SWAN Trust - ICT Managed Service

The SWAN Trust (SWAN) is a Trust of 6 Academies encompassing c.2,027 pupils in and around Woking.

The SWAN Trust was established in 2019 is planning on growing. Bidders should make the assumption that this would be on the basis of at least one school per annum.

Our schools all believe that school to school support and collaboration will bring about improvements in the quality of learning for children in our area and our vision is:

to develop a successful partnership of schools that work together to celebrate success and to create opportunities for our children and staff that raise aspirations and inspire excellence for all.

The ICT Support at the trust is currently a mix of internal staff and 4 outsourced support organisations who provide a mix of scheduled onsite and escalated support. This arrangement will come to an end on the 31st July 2022

This procurement encompasses the items noted below. In essence, this procurement is all about identifying a single supplier to provide a fully outsourced managed service. At the sole discretion of the Trust any future schools that the Trust may incorporate into the Trust will also be added to the ICT contract. Any additional schools will co-terminate to the end same end date of the initial contract.

Further details regarding timescales are noted below but in summary this is advertised as a 60 month contract with a maximum 5 year managed service with start and end dates as follows:

• Service start date - 1st August 2022
• Service end date - 31st July 2027

The new Managed service provider will also deliver a range of technology and change management projects to go ahead as soon as possible. The main focus of these projects is to address technology issues in schools and 'join up' the schools into a single network provision as soon as it is possible following the upgrade of the communications infrastructure which will be a separate procurement.

The companies identified from these shortlisting questions to receive the ITT for the Managed service will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but not be limited to;

• strategic advice and direction to the Trust regarding ICT
• a core 50 week service
• service desk
• local staffing that bidders deem necessary to deliver the SLA
• responsibility for design, specification, installation and management of all ICT infrastructure
• supply of goods and services based on an agreed Best Value (BV) approach
• management of all ICT against an agreed SLA
• management of 3rd parties
• relevant monitoring, management, patching and reporting
• training - technical and curriculum as necessary
• expectation that the provider will drive innovation
• risk registers and inventory management
• collective partnership targets aligned to the Trusts objectives
• in school support for the integration and upgrade of the communications and security infrastructure