Official UK procurement notice
Tower Bridge Ticketing System
Authority: City of London Corporation (Local council)
What is being bought
Published requirement descriptionThe City of London Corporation (the City) contract award for the provision of the Tower Bridge Ticketing System contract.
CPV: Point of sale (POS) software package · Software package and information systems
The lotProcurement structure
single lot · value publishedLot #1(nature and quantity of works, supplies or services or indication of needs and…AwardedPublished value£400,000
(nature and quantity of works, supplies or services or indication of needs and requirements)
The City of London Corporation (the City) invited Tenders for the provision of the Tower Bridge Ticketing System.
Tower Bridge is a popular ticketed tourist attraction, welcoming around 800,000 visitors a year. Visitors purchase entry tickets in advance or at the ticket office on the day of their visit. Ticketing income is around £4m per year.
A new ticketing system is required which can manage.
- Ticket sales (online and on site). Self-guided visits, tours and special events
- Group tours
- School bookings
- Communicating with visitors
- Reporting
- API integration with travel trade providers
The requirements of the Tower Bridge Ticketing System are detailed in (Appendix A)” which relating to this ITT. It contains a summary of the most common needs, desired features, and requests of each area of the attraction, along with space for your responses. The selected vendor will be capable of providing all the services and any additional services listed in the Technical Requirements (Appendix A).
The scope of services should include all software, hardware, and services required to support the implementation (including training and user manuals), data migration, support, and ongoing development.
The duration of the contract is 5 years and will commence on the 1st March 2024, subject to the right of the City (at its sole discretion) to exercise its right to extend the Contract by up to 2 years. The maximum length of the contract is therefore 7 years.
The estimated value of the contract for 5 years is £345,000.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- price: 20
- Quality: 80
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 2 Jun 2023, 08:50 BST
- Last source update
- 16 Nov 2023, 09:56 GMT
- Award evaluation window
- 3 Jul 2023 – …
- Authority reference
itt_COL_17113- FTS notice number
2023/S 000-033874- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03d324Find a Tender
- Electronic trading
- e-invoicing allowed · electronic payment
Publisher note: This tendering exercise is being undertaken using the electronic tendering system ‘capitalEsourcing’ (www.capitalesourcing.com). Suppliers will need to register their interest on the system in order to participate, registration is free. The estimated value given at II.1.5) is for the full duration of the contract including the maximum possible extensions.
How it was run
Official notice- Submission deadline
- 3 Jul 2023, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 150 days from the deadline
- Bids opened
- 3 Jul 2023, 12:00 BST
Timeline
3 Jul 2023 → 16 Nov 2023 · 3 dates- Submission deadline3 Jul 2023, 12:00 BST
- Bids opened3 Jul 2023, 12:00 BST
- Notice published16 Nov 2023, 09:56 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete16 Nov 2023, 09:56 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Ventrata | £329,230 † | — | Awarded |
Contracts
Tower Bridge Ticketing System · Ventrata
- Signed
- 31 Oct 2023
- Value
- £329,230
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 13bids · 13 electronic | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Cabinet OfficeReview contact point
- High Court of England and WalesMediation bodyReview body
- See VI.4.1) Review body field of this contract award noticeMediation body
Bidders & participating suppliers
1 commercial party on the notice- Ventrata LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria