Official UK procurement notice
Transactional Services: Processing resource
Authority: Liverpool City Council (Local council)
What is being bought
Published requirement descriptionTransactional Services at Liverpool City Council has responsibility for the administration of the following functions:
- Council tax and business rates
- Housing benefit and council tax support
- Local welfare provision
- Benefits maximisation
- Accounts receivable
- Corporate debt
The service has has identified a significant number of Universal Credit (UC) transactions (circa 130,000) requiring processing within the Benefits Team of Transactional Services. These transactions have accumulated due to the volume of UC notifications received daily and require prompt action to ensure accurate and timely updates to customer accounts and benefits records.
The aim of this exercise is to procure a resource that will process the outstanding UC transactions accurately and in accordance with statutory requirements and council procedures, thereby ensuring that claimants' benefit entitlements are updated correctly and without undue delay.
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Below threshold - limited competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 30 Oct 2025, 15:21 GMT
- Last source update
- 30 Oct 2025, 15:21 GMT
- Authority reference
PR1209- FTS notice number
2025/S 000-069807- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05d748Find a Tender
Notice history
1 event · 1 release on Find a Tender- Contract details notice published30 Oct 2025, 15:21 GMTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| CIVICA UK LIMITED | £79,999 † | — | Awarded |
Contracts
Transactional Services: Processing resource · CIVICA UK LIMITED
- Signed
- 9 Oct 2025
- Value
- £79,999
- Period
- 13 Oct 2025 – 31 Jan 2026 · up to 30 Apr 2026 with extensions
- Status
- active
- Extensions
- 3 month extension available at the councils discretion
5 agreed KPIs: KPI 1 · KPI 2 · KPI 3 …
- KPI 1, Mobilisation of exercise within one week of contract award.
- KPI 2, Ongoing, timely management of capable and appropriate resource on the contract
- KPI 3, Adherence to milestones for the processing of UCDS work items
- KPI 4, Accuracy of items work items processed.
- KPI 5, Provision of weekly report and attendance at progress meetings
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- CIVICA UK LIMITEDAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender