Official UK procurement notice
UK_169_Global Confidential raising concerns platform with an integrated case management system
Authority: British Council (Local council)
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: UK
Budget not disclosedValue not published
Submissions closed 14 Feb 2024
What is being bought
Published requirement descriptionThe British Council is retendering for a 24/7/365 branded Raising Concerns confidential helpline to provide a platform to enable staff, customers, partners, contractors, consultants, etc. to report incidents concerns and suspicions relating to serious wrongdoing about:
- the safety of children or vulnerable adults
- fraudulent activity
- harassment
- significant breaches of our Code of Conduct (British Council employees only).The service is to be provided by a third party creating a separation with the organisation, providing opportunity to report concerns across a number of communication systems, catering for a range of different languages, that will be regulatory and legally compliant across all jurisdictions. Through tender we would seek to replicate the current level of service to minimise disruption to end users with addition of an integrated case management system to allow us to follow up and track cases more efficiently. improving the end user experience.
CPV: Customer Relation Management software package · IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 15 Jan 2024, 14:30 GMT
- Last source update
- 15 Jan 2024, 14:30 GMT
- Award evaluation window
- 14 Feb 2024 – …
- Authority reference
BC/03314- FTS notice number
2024/S 000-001287- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-042d2cFind a Tender
How it was run
Official noticeRun through: In-tend · Who buys & how to bid on In-tend
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
- Submission deadline
- 14 Feb 2024, 10:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 14 Feb 2024, 10:15 GMT
Detailed submission instructions & authority contactsFrom official release
Timeline
15 Jan 2024 → 14 Feb 2024 · 3 dates- Notice published15 Jan 2024, 14:30 GMT
- Submission deadline14 Feb 2024, 10:00 GMT
- Bids opened14 Feb 2024, 10:15 GMT
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The High CourtReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.